What does Your client communications convey?

By
Mortgage and Lending with Christensen Financial Inc.

As my first blog, I wanted to first thank Active Rain for this concept.  It is well thought out and can serve to benefit the Real Estate profession.

In the Service world, it is very important to convey a positive response to clients.  For example, ask yourself the following questions:

  • When a client calls in a panic, how do you handle the situation?  Do you get emotional with them? Or do you keep a cool head and try to soothe the situation?  Taking the reins of an emotional situation requires cool leadership that is a rare comodity.  On the other hand, reacting to a situation (instead of responding intellectually) causes clients to be unsure of you the agent. 

 

If this is a line of thought that you would like to subscribe to, please let me know.  To everyone success!

 

Larry Elliott

Senior Mortgage Consultant

Weber Financial Services

Comments (5)

Lori Franks
Real Estate Consultant - Brookings, OR
Brookings, Oregon

Hello Larry and welcome to ActiveRain. I think you will find a lot of information, help and networking possibilites here in the Rain. And to answer your question.... I am always for placing calmness into crazy situations...

Aug 08, 2008 07:23 AM
Larry Elliott
Christensen Financial Inc. - Johnson City, TN

Thank you Lori.

In our area, Realtors have a hard time not getting emotional about client issues. It is my job to help indoctrinate them into being an anchor and not bobbing up and down in the water with the client's emotions.

Also, would love to pick your brain on a few things at some point.

This is a great forum!

Aug 08, 2008 07:40 AM
Greg Steffens
Mountain Country Realty - Lake Arrowhead, CA

Hey Larry - Welcome to Active Rain and congrats on your first post.  Be sure to spend some time looking around at what and how others are blogging here.  It is a great education and lots of fun.  Looks like you're off to a great start...keep it up!

Aug 08, 2008 08:07 AM
Patricia Fisher
Keller Williams Realty - Spartanburg, SC

Welcome to the Active Rain Community!  This is a great site to network, learn, and share ideas with others.  Have a great day!

Aug 08, 2008 10:56 AM
Sasha Miletic - Windsor Real Estate
RE/MAX Preferred Realty Ltd. - Windsor, ON

Hi Larry, Welcome to AR, Be a Blogholic and start writing your own blog soon on AR. All the best for your RE business. This is the right place for customers, friends, realtionships etc.

Best - Sash 

PS: FREE blog traffic strategy video...Hope this will help you... click here

Aug 08, 2008 11:05 PM