Being Readily Available?

By
Real Estate Agent with RON NEFF REAL LIVING

When I first started real estate, I always thought I needed to have my phone glued to my hip at all hours and costs. I always thought "this might be the one"  But as time has went on I found out that the ones I thought were the ones.  Were just ones that wanted to waist my time.  I have a new thought for now.."If they are serious or if its important they will leave their name and number."

Think about it...alot of the fly-by-night calls you get are people just wanting to ask you a few questions and hang up. 

Why dont people want to leave a message with this priceless info?  The bottom of the line reason I could come up with is that they aren't that serious or their working with another agent.

I can remember before I was a Realtor.  I would call a billion and one agents to find out info on the homes I was interested in.  If the agent asked me for my priceless info.  I would just say I will call you back if Im interested or let me talk with my husband and Ill get back to you if were interested. 

Why was that?  I narrowed it down to:  I wasn't that serious or I didn't want to give out my info because afterall I was "Superwoman" and I would find my perfect home all by myself.  I didn't need anyones help.

 So it would be nice to see a study/survey come out with some statistics as to how much time a buyer searches for a home on their own vs. working with a Realtor. 

For me, I have yet to get a serious lead from the phone in the past year.  All my serious leads come from the internet with the exceptions of referrals.  Where people at their own will, leave me their name and number.

Do any of you do the texting on your listings?  Where a potential client sees the home, they text you and they get an automated text respose back from you with the info on the home?  Im thinking about trying that next.

As always your response is welcomed!

And until next time....BUY AND SELL Real Estate!!

Sincerely,

Leslie R. Willis

Realtor with RON NEFF REAL LIVING

Comments (11)

Jim Curry
Long & Foster - Frederick, MD

I really think you need to be available especially in this market - it's to easy to move on to the next Realtor.  There's always some key questions to ask: Are you working with a Realtor?  How soon do you need to find something?  Do you have a house to sell / is it on the markey?, etc..

Aug 08, 2008 02:03 PM
Ann-Marie Clements
Candidate for an Ed.D. in Educational Leadership - Saint John, NB
Ed.D. candidate, Innovative Proactive Principa

With today's economic market and readily available "billions" of REALTORs out there, you must make yourself readily available, or you will lose a potential contract.  I'm new as a REALTOR, and I find you have to make time and readjust your schedule for the clients or you will lose interest quickly.

                                ;>)

Aug 08, 2008 02:10 PM
Leslie R. Willis
RON NEFF REAL LIVING - Chillicothe, OH

Time for my clients and my schedule is not an issue.  But taking calls at 10pm is an issue.  If they leave a message I quickly call them back.  Its probably safe to say that you probably chase FSBO's too?  When do Realtors say quit wasting my time?

 

Aug 08, 2008 02:13 PM
Shane OnullGorman
Eau Claire Realty, Inc. - Eau Claire, WI
Eau Claire Wisconsin, Real Estate Agent & Realtor- Buy or Sell

I have gotten MANY MANY clients because they called another agent and patiently waited and WAITED and WAITED for them to call back and then finally after waiting a day called me. you know what they said to me?

"WOW you answered the phone immediately. Thank you so much. I tried calling the listing agent and he/she just won't answer the phone or return my calls. Don't they want my business?"

My answer?

"I guess not. What can I help you with?"

(But i have been in your boat as well and it is frustrating.)

Aug 08, 2008 02:14 PM
Tara Stone
eXp Realty - Alexandria Township, NJ
NJ Estates and Stables

It's so hard to let the call go sometimes..I'm still under that impression if I don't answer right away I will look unprofessional...but like you point out..it also opens me up to a lot of driving in a hurry to show a house to a new buyer that loves it and wants to see it right away..only to get there and find out they are not even pre-qualified let along approved...Ahhhh but the promise of making a deal looms large... 

Aug 08, 2008 02:19 PM
Richard Mielke
RE/MAX Results - Gettysburg, PA
REALTOR, Gettysburg Pennsylvania Real Estate

I have had some serious buyer leads from sign calls. I take my calls on my cell, so I have their number. It seems that a faster response is the key to getting them.

Aug 08, 2008 02:27 PM
Frank & Jodi Orlando
Frank & Jodi Orlando Get Us A Home Realty Atlanta Homes Sale - Cumming, GA

Fortunately, many of our our clients are relocations from out of state. These buyers tend to be much more reliable and motivated than the folks moving laterally in the same area. Also, relos tend to give you the whole story up front, you do not need to ask....

Aug 08, 2008 02:39 PM
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Leslie~ It seems like the one that responds the quickest gets the customer!  Everyone wants  everything immediately.  If you don't answer they will just call someone else....  and they do!

Aug 08, 2008 03:00 PM
Ronald Gillis
Southwest Florida Notaries (Mortgage Notary Signing Agent) - Port Charlotte, FL
CNSA Southwest Florida. Notaries, Port Charlotte, 941-7-NOTARY

One thing comes to mind - while I realize 'tire kickers' can often seem like a waste of time and often it is - I have them in my notary business as well.  BUT, I can't tell you how many people have spent time with what appears to be a 'tire kicker' but ultimately is one of their best clients, and gives them referrals BECAUSE they took the time to listen and talk to them.  So while 98% of 'tire kickers' are a waste of time, eventually you'll get that one or two that will pay for all the other 98% of wasted time.

Signature

Aug 08, 2008 03:10 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Leslie

Yes we have to be reasonably available for are customers. But we also have to maintain a life. Reasonably available takes a plan, time management and setting expectations for yourself and your customers.

Good luck and success

Lou Ludwig

Aug 08, 2008 03:12 PM
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

I disagree with this thought that you 'need' to be readily available. I can prove to you just the opposite. Ask any agent who is always available if they have a life. This is a business. You are supposed to be working on your business not in your business.

We own our own company.We work from home. We answer our phones Monday through Friday from 9 a.m. to 8 p.m. I do not work on the weekends. We are listing agents. This means we are in control of our lives. We have a buyers agent. We make her take one day off per week without answering her phone. And We make a lot of money, much more than over 80% of the agents in the country. We walk our talk.

You will be respected and not walked on if you set time boundaries. It is a scarcity mentality that makes you think you might miss that one big one, the real one, etc. It is a scarcity mentality that suggests that you MUST be a slave to your customers.

When we stopped burning the candle at both ends and got a life, our business only improved. The quality of our life went up and we have more business than we can ever handle.

When people know our hours, they are so respectful and when we disclose this upfront, they are so appreciative and supportive.

Sounds like a blog in the making.

Aug 08, 2008 06:09 PM