Home Seller Has Question

Real Estate Broker/Owner with Riede Real Estate, Lic. 01310792

Sacramento Real Estate Voice received a question that many home sellers ask. Today, we will spend the time to address this question for every home seller that is selling their house or will sell their house and clear the air.  Ask Real Estate Question

Whether selling your house in the Sacramento area or across the nation, there are simple rules to follow and common courtesy that should come in to play.

Let's take a look at this Home Seller question:


We have had our house on the market for about 2 weeks and have been very lucky as have had traffic just about every day. We have made every effort to show, sometimes in as little as 30 minutes notice.

However, we have a dog and work schedules so it can sometimes be hectic to accommodate, but we make it work as we know how important it is. However, my husband is out of town on a business trip for 2 days and we have both our home AND my cell phone listed to contact us.

I came home at 4:30pm with a message on my home machine from an agent at 2:49 pm saying she would like to show my home between 3-4pm and if she did not hear from me she would assume it was fine and leave a card. ??!! She attempted to arrive at 3:05 pm and hearing my dog bark, did not enter.

When I called back, I was pleasant but said I did not think it was reasonable to leave such a message and enter my home with 10-15 minutes notice. She was rude & nasty and said this was perfectly appropriate and she did not need to reach me to show my home. I found this inappropriate as I have a large (but nice) dog as well as a laptop and other items out in my home as I had NO ONE call to schedule with me.

Out of curiosity, do you feel this is appropriate?

For the answer, just click on Real Estate Broker Answers Home Seller's Question.

Comments (5)

Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker-Owner,CRS,CDPE,GRI,SRES, Brea,CA, Orange Co

Hi Gena,

Good quesrion, mabe we all can learn something here, things like this happen all too often. After I give you my 2 cents worth I'll click over and look at your answer.

First, I think it could depend on the showing instructions in the MLS, that should be first and foremost. That's the basis for any outside agent.

Second, it would have been better if the agent said something to the effect, "this is my number (repeated 2X) and if I don't hear back from you I will presume it's o.k." That makes sense to me. What if the seller was in the shower for example?

Third, I think it's appropriate the agent did not enter the property upon hearing the dog, (again it depends on what was in the showing instructions) it's better to be safe that sorry.



Aug 12, 2008 04:21 PM
Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management

The seller should be instucted to make the house easy to show.  The MLS instructions should reflect what the procedure is.  Sounds simple.

Aug 12, 2008 05:18 PM
Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate

Sounds more like the listing agent didn't do his job upfront by informing the seller how to show or didn't put good instructions in the listing.

Aug 14, 2008 12:42 PM
William Johnson
Retired - La Jolla, CA
Retired Real Estate Professional

Hi Gena, Here is what I instruct to sellers in similar situations. One- I make it clear that if an appointment is to be set that the lockbox field in MLS says 'No', that way when the agent has a conversation, the seller can tell them how to enter ( where lock box is -is there is one)

The other helpful  tip is to help the seller make a new recording to be used during the listing period. It covers whatever scenario the seller would like to advise , such as to try a different number if recorder is on to actually speak with the seller,  what the minimum time would be before entering after leaving a message ( min 1 hour), or advise more opportune showing times, or specific instructions such as an agent may or may not enter by leaving their agency, name and phone number. What ever the seller wishes to convey. Then I mirror that same message in the listing so it is the exact same instruction. We make it as easy as possible.

People with dogs think of them just like kids and despite that sometimes showings are more complex within them, we have respect the Seller's relationship with the animal, having Yorkshires myself, I understand how difficult and try to make things as easy as possible for everyone involved. So far, this has worked well for me.


Aug 14, 2008 03:17 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699

Lynda, all good points.

Robert, it may sound simple but many have quite an issue with it.

Gene, sometimes that is true and sometimes the selling agent hasn't been properly trained.

William, I would completely agree with how you help instruct your sellers and how to enter the information in MLS. Of course, not everyone's MLS is the same but I certainly got the point.

Aug 14, 2008 05:36 PM