Unfortunately this does happen, your new client is from overseas a place you have not heard of and a language you don't understand and what do you do? Sadly many do nothing...
What can you do? ask, learn. This is the best way to connect and possibly have a long time client that has extended family members that might need your assistance in the future. This might be a place that you visit one day and when you do visit, you already know something about the culture.
I lived overseas 23 years, I know.
Helen Solomon
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