So, I'm getting ready to go out and went to put my make-up on and there's NONE left! My husband being the awesome guy he is, volunteered to go to the local, nearby 'better' department store and pick me up some. This makeup is not the cheapest in the world .... it's about $40 a bottle (regular price)....I'm all out, I have a gift certificate so it's worth the price and not driving to the outlet mall to pick it up....or so I thought.
He goes to the cosmetic counter and tells the clerk 'I want one just like this'....same brand, same color, same size, etc. Sales clerk goes away for a couple minutes and comes back and says - 'we don't have that shade'....Howard says 'so give me the closest shade you have to it'.....clerk says = 'can't do that, your wife will have to come in so we can match her up correctly!'
Now mind you, I purchased the last bottle of this makeup at the outlet mall for $10-$15 cheaper - there was no 'matching up' I just took in the old bottle and said give me something close to this. They did. I've also ordered the make-up off e-bay (but only when I've got some to last me until the delivery arrives!)
This big "better" department store announced on Friday they are closing down thirteen stores across the country (one is the store my husband went to) because of the ECONOMY.....I'm thinking though it has nothing at all to do with the economy it has to do with the lack of customer service!
I'm not a happy camper, tomorrow I have to go out and get me a bottle (of make-up that is!!)....and guess where it won't be purchased from.
If I told my buyers they couldn't buy a house because they only saw a picture of it on the internet and they did not let me 'match them up' I'd be out of business too - and so would half the other Realtors in the world!