I had to respond to this blog once again, so here I am with the rest of the story.
This is the excerpt of the email I sent to them asking why they would not honor their original offer.
This conversation will appear in reverse as it goes back to the initial inquiry below
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Mamatha,
After talking to you today about accepting the Interior order, I asked you how much your company was going to pay, but when I got back to my office and checked my messages. I found that you had deceived me into asking for a lower amount. I am not pleased with how you did this. I will have the order completed as scheduled between us.
The below message was sent to me prior to our conversation!
Attention: Paul Durry with Paul Durry
This is your first order notice (Jul 28 2008 1:54PM) for a/an BPO .
DO NOT REPLY TO THIS EMAIL ADDRESS as this is an automated email from Residential RealEstate Review Inc.
-ORDER INFORMATION--
RRReview Order #: 1583677
ADDRESSS:
DATE ASSIGNED: Jul 28 2008 1:55PM
DUE DATE: 07/28/08
ORDER TYPE: BPO
INSPECTION: Interior
PHOTOS: Check the order instructions below for additional photo
requirements
All sides of subject, all interior rooms and damages, street scene
FORM: RRR Online BPO Form
RUSH: YES
FEE: $160.00
MORTGAGOR: INTERIOR ACCESS CONTACT:
Phone Eve: N/A Cell Phone: N/A
ORDER INSTRUCTIONS:
Front, address verification and street scene photos are needed along with
MLS photos of the 3 sales and 3 list photos. Interior BPOs: In addition
to what is required of exterior photos you will need to provided photos of
rear of home, every room, mechanicals and all repairs needed
* Photos must be in .jpg format. No other formats are permitted for
photos.
* Note: all deadlines must be met and all forms must be filled out
completely to receive payment for this order.
--CONFIRMATION INSTRUCTIONS--
Immedidate confirmation is required. If RRReview.com does NOT receive your
confirmation of this order within the next twelve (12) hours, this order
will be cancelled and reassigned to another agent.
Note: if this property is listed in your office or listed by you; you
MUST decline this order.
To ACCEPT or DECLINE this order, log onto your profile by clicking this
link. You may also copy and paste the entire link into the address bar of
your web browser:
http://www.rrreview.com/orders/pv/confirmorder.asp?RRRNumber=1583677&AgentID=29109
Your Login ID: @$*%
If you have questions regarding this order, you may call us during
business hours (Monday - Friday 8am - 7pm EST 1-866-876-5095.
Thank you for working with Residential RealEstate Review Inc.
Residential RealEstate Review, Inc.
10401 Deerwood Park Blvd.
Jacksonville, FL 32256
866-876-5095
From: Mamatha Siddaiah [mailto:MamathaS@rrreview.com]
Sent: Monday, July 28, 2008 1:00 PM
To: Paul Durry - Paul Durry
Subject: RRR Order #1583677 (826 NW 33rd St)
Hi ,
As per the tele-conversation, I had with you regarding an Interior BPO at xxxx I have already accepted the order on your behalf as discussed over the phone. Please go online at www.rrreview.com/agent to view the details of the order.
The order has to be completed on Wednesday i.e.. 07/29/2008 by 10 AM EST and it requires All four sides of the subject, front view, street scene photo, address verification, all interior rooms, all damages, plus street view of neighbourhood, repair addendum (interior) and values of three comparables and three listings (with photos).
Note: To gain access, please contact :
The Access Person is vvvvvvvvvvv
The fee for this is $85
Agent Instructions:
Front, address verification and street scene photos are needed along with MLS photos of the 3 sales and 3 list photos. Interior BPOs: In addition to what is required of exterior photos you will need to provided photos of rear of home, every room, mechanicals and all repairs needed
Thank you
Michelle(Mamatha)
BPO processor
Residential Real Estate Review
Ph: 801-313-6185 Ext:32390
Fax: 801-270-7971
All orders must be completed by the due date.
•· Contact RRR within 24 hour of receiving this order if you have any problemslocating the subject property or issues with interior access.
•· Subject properties with signs in the yard must include listing information or an explanation of the sign purpose.
•· Use the comparable properties (sales and listings) that best represent the current subject market conditions. If REO, bank-owned and/or distressed properties are a driving force in the market and are used as comparables please provide brief comments describing the market conditions.
•· Utilize property characteristics if provided.
•· For interior orders, include all exterior sides, all interior rooms, any interior damages & repair addendum, as needed.
•· Complete orders per the details in the Notes/Special Instructions fields to ensure orders are processed efficiently once submitted.
NOTICE OF CONFIDENTIALITY : This electronic message and its attachments (if any) are intended solely for the use of the addressee hereof. In addition, this message and the attachments (if any) may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. Delivery of this message to any person other than the intended recipient is not intended to waive any right or privilege. If you have received this message in error, please promptly notify the sender by reply electronic message and immediately delete this message.
I then write him back with;
Mamatha,
How can you say that when the original email from your company states the fee is $160 for a rush order. Please do not try and insult my intelligence as it is clearly stated below in the forwarded email. Please do not worry I will comply this time. I just want honesty with the people I deal with.
Again the original email is attached to show them the jig is up!!
-----Original Message-----
From: RRR Order Confirmation [mailto:noreply@rrreview.com]
Sent: Monday, July 28, 2008 12:55 PM
To: paul@pauldurry-realestate.com
Subject: RRReview.com BPO order assignment. Order # 1 assigned to agent# 007
Attention: Paul Durry with Paul Durry
This is your first order notice (Jul 28 2008 1:54PM) for a/an BPO .
DO NOT REPLY TO THIS EMAIL ADDRESS as this is an automated email from
Residential RealEstate Review Inc.
--ORDER INFORMATION--
RRReview Order #: 7rewq
ADDRESSS: 4578 xyet#
DATE ASSIGNED: Jul 28 2008 1:55PM
DUE DATE: 07/28/08
ORDER TYPE: BPO
INSPECTION: Interior
PHOTOS: Check the order instructions below for additional photo
requirements
All sides of subject, all interior rooms and damages, street scene
FORM: RRR Online BPO Form
RUSH: YES
FEE: $160.00
~~~~~~~~~~~~~~~~~~~~~~~~
Nice try...if so get your system fixed!
From: Mamatha Siddaiah [mailto:MamathaS@rrreview.com]
Sent: Monday, July 28, 2008 4:39 PM
To: Paul Durry
Subject: RE: RRReview.com BPO order assignment. Order #19#@!&^ assigned to agent# 007
I think by Error Electronically it will come but we just believe in verbal conversation
From: Paul Durry [mailto:paul@pauldurry-realestate.com]
Sent: Monday, July 28, 2008 3:33 PM
To: Mamatha Siddaiah
Subject: RE: RRReview.com BPO order assignment. Order #?????? assigned to agent# 007
So who sent me the other email from your company?
From: Mamatha Siddaiah [mailto:MamathaS@rrreview.com]
Sent: Monday, July 28, 2008 4:28 PM
To: Paul Durry
Subject: RE: RRReview.com BPO order assignment. Order #????? assigned to agent# 007
no paul, as I told the maximum that we pay is $80 hence i asked you how much you would charge
From: Paul Durry [mailto:paul@pauldurry-realestate.com]
Sent: Monday, July 28, 2008 3:24 PM
To: Mamatha Siddaiah
Subject: RE: RRReview.com BPO order assignment. Order #????? assigned to agent# 007
During our conversation I asked how much the fee was, then you asked me how much I would charge. Knowing fully that your company had already offered $160, and I was not in my office to see the email.
From: Mamatha Siddaiah [mailto:MamathaS@rrreview.com]
Sent: Monday, July 28, 2008 4:13 PM
To: Paul Durry
Subject: RE: RRReview.com BPO order assignment. Order #????? assigned to agent# 007
before confirming I asked you , what the fee that you would charge hence i confirmed for the fee you requested
From: Paul Durry [mailto:paul@pauldurry-realestate.com]
Sent: Monday, July 28, 2008 3:13 PM
To: Mamatha Siddaiah
Subject: FW: RRReview.com BPO order assignment. Order #????? assigned to agent# 007
Mamatha,
How can you say that when the original email from your company states the fee is $160 for a rush order. Please do not try and insult my intelligence as it is clearly stated below in the forwarded email. Please do not worry I will comply this time. I just want honesty with the people I deal with.
-----Original Message-----
From: RRR Order Confirmation [mailto:noreply@rrreview.com]
Sent: Monday, July 28, 2008 12:55 PM
To: paul@pauldurry-realestate.com
Subject: RRReview.com BPO order assignment. Order #??? assigned to agent# 007
Attention: Paul Durry with Paul Durry
This is your first order notice (Jul 28 2008 1:54PM) for a/an BPO .
DO NOT REPLY TO THIS EMAIL ADDRESS as this is an automated email from
Residential RealEstate Review Inc.
--ORDER INFORMATION--
RRReview Order #: ?????
ADDRESSS: 76%$@#
DATE ASSIGNED: Jul 28 2008 1:55PM
DUE DATE: 07/28/08
ORDER TYPE: BPO
INSPECTION: Interior
PHOTOS: Check the order instructions below for additional photo
requirements
All sides of subject, all interior rooms and damages, street scene
FORM: RRR Online BPO Form
RUSH: YES
FEE: $160.00
MORTGAGOR: Doe, Jane
INTERIOR ACCESS CONTACT:
Phone Day: 580- Phone Eve: N/A Cell Phone: N/A
ORDER INSTRUCTIONS:
Front, address verification and street scene photos are needed along with
MLS photos of the 3 sales and 3 list photos. Interior BPOs: In addition
to what is required of exterior photos you will need to provided photos of
rear of home, every room, mechanicals and all repairs needed
* Photos must be in .jpg format. No other formats are permitted for
photos.
* Note: all deadlines must be met and all forms must be filled out
completely to receive payment for this order.
--CONFIRMATION INSTRUCTIONS--
Immedidate confirmation is required. If RRReview.com does NOT receive your
confirmation of this order within the next twelve (12) hours, this order
will be cancelled and reassigned to another agent.
Note: if this property is listed in your office or listed by you; you
MUST decline this order.
To ACCEPT or DECLINE this order, log onto your profile by clicking this
link. You may also copy and paste the entire link into the address bar of
your web browser:
http://www.rrreview.com/orders/pv/confirmorder.asp?RRRNumber=1583677&AgentID=
If you have questions regarding this order, you may call us during
business hours (Monday - Friday 8am - 7pm EST 1-866-876-5095.
Thank you for working with Residential RealEstate Review Inc.
Residential RealEstate Review, Inc.
10401 Deerwood Park Blvd.
Jacksonville, FL 32256
866-876-5095
http://www.rrreview.com
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