Are You Approachable or Avoidable?

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Education & Training

I recently ran across Benjamin Jenk's blog about name tags and it got me thinking about the approachability or even the likability of the successful people in the  real estate industry.  Is there truly any way to succeed without having an approachable attitude or a like-able personality?

I receive a e-newsletter from this guy named Scott.  Scott's made it his life's mission to define approachability and improve the day-to-day encounters that he has with others.  As of today, he's been wearing his "Hello, My Name is Scott" name tag for 2,339 consecutive days. WOW!  To me, that truly proves that he is passionate about improving the world around him. 

I know for me personally, if someone is wearing a name tag - whether it be a waiter/waitress, airline attendant or banker, I always try to acknowledge their name in our conversation.  I've also paid special attention to the fact that people seem to positively respond to be called by their (correctly pronounced) given name and I usually receive better service.

Does taking that extra moment to acknowledge someone's name provide an opportunity to make a connection?  Or perhaps that's all that we are all looking for - a connection. That "something" that draws two people together whether it be personal or professional that makes us more comfortable around them.  

There's also "Communication Accommodation" by Giles.  To put it plainly, it simply means that we change the way we speak to accommodate the person we are speaking to.  When speaking with children, we use smaller words and less syllables.  When speaking with potential clients, we would speak slower and with passion (if you're passionate about the topic). Typically, when you meet someone for the very first time, your first few sentences are slower and the words are usually chosen for specificity.  It's been proven that when someone calls us by name, it automatically opens the door for a connection.  And - coming full circle, you would then be conceived as more approachable.  Hmmm.... do you see a pattern here?

Is success directly tied to your approachability?  Would a potential client ultimately choose to do business with someone that they like over a not-so-liked person with a better price or package?

Do people do business with people they like or are we merely doing business to improve the bottom line?

Is there a difference?

 

 

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Rainer
132,469
Randal Keberlein
Weichert Realtors, Precision - Kenosha, WI
I think what you just described, or a good portion of it is what my parents used to tell me was good manners.  Look people in the eye and use their name correctly.  Thanks for bringing it up.
Mar 29, 2007 02:20 PM #1
Rainer
56,396
Calie Waterhouse
Chandler, AZ
Community Builder
Thanks, Randal (with one "L") - good old fashioned manners.  Something my husband calls "Southern Hospitality".  As a collective group (worldwide), are we lacking? - Calie
Mar 29, 2007 02:25 PM #2
Rainer
114,052
Leslie Godbold
WZGM AM1350 Independent Asheville Radio - Asheville, NC
Motivation Speaker, Radio host "Positively Living"

Calie, If the salesperson is rude, impatient or condescending then I will not buy from them. I might have to pay more for the product but I have the satisfaction of knowing they did not get my business or my money. (Plus my family and friends know the service is terrible at such and such a place.)

Word of mouth has great benefits if it is good information but if it is bad info, your company has lost business. So in my opinion, yes it does make a difference.

Thanks, Leslie

Mar 29, 2007 02:27 PM #3
Rainer
56,396
Calie Waterhouse
Chandler, AZ
Community Builder
Thanks, Leslie.  Very valid point.  I'm more than willing to leave an excellent tip for better than average service, but drop a drink in my lap or have an attitude with me  and I'm not happy.  Rest assured - the server, his boss and everyone else  I know will hear about it, as well.
Mar 29, 2007 02:32 PM #4
Anonymous
HELLO, my name is Scott!
Thanks for the link love!  Nametags rock.

-Scott
Mar 29, 2007 03:34 PM #5
Rainer
56,396
Calie Waterhouse
Chandler, AZ
Community Builder
WOW - a response by "THE SCOTT"?  I'm humbled. If you're ever in Arizona - we'd be honored to take you to dinner (in exchange for a little brain picking?) ...  Continue to "Wear it Forward"
Mar 29, 2007 03:48 PM #6
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Calie Waterhouse

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