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SELECTING UPGRADES FOR NEW CONSTRUCTION CAN BE A DAUNTING TASK, New Construction in Lovettsville, Virginia

By
Real Estate Agent with Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate 303829;0225082372

THERE IS CONSIDERABLE COMPETITION FOR NEW HOME BUYERS IN LOVETTSVILLE, Virginia.  Three major builders are vying for a VERY limited number of home buyers.  Base price is critical, but what does it mean??

New Homes in Lovettsville is exciting because the "Lovettsville New Town Center" will offer parks, medical offices, restaurants and will be surrounded with lovely new homes perfectly suited to the area and real estate in Lovettsville, Virginia.

SO THE BASE PRICE IS ONLY $499,900???  Just what does that mean??  Well, for most builders it means that you will get a house with standard features that include such items as the roof and front door.  After that, so many things that make the model home so attractive to home buyers are "upgrades".  Without the upgrades, you do not get the GOURMET KITCHEN, the GARDEN BATH, the HARDWOOD FLOORING on so many rooms. 

So much turns out to be upgrades that the model home really is like the menu at Club 21 in NY, merely a suggestion.  Come to think of it, some of the prices of upgrades are reminecent of the prices at Club 21 in NY which, by the way, are NOT shown on the menu.  If you have to ask the price of a menu offering, you can't afford to eat at "21". 

I've always loved selling new homes.  Back in the 1980s and 1990s, half of my sales were new construction.  Times changed when the builders discovered the Internet.  Oh well.  But, from time to time, a home buyer will recognize the voice of experience and realize that, since it doesn't cost them a dime, perhaps they can use some support when considering new construction.  I include new homes on my web sites, but folks believe that they know more than me and believe that they get a better deal from the builder without an agent.  That is probably true with some builders, but not so much around here and buyers have got to realize that if a person has sold over 100 new homes, they must have learned a thing or two along the way.  When I built a new home in Lovettsville, I thought it would be fun to sell a few local Lovettsville new homes

So, I still want new home buyers, even though dealing with builders can be complicated.  See below for complication in the extreme.

     

        

     

Now isn't everything clear as it can be?  Mmm, our buyers have the choice of three different grades and three different finishes and three different widths.  Fortunately, the builder has included hardwoods in the foyer, powder room, kitchen and breakfast nook as a STANDARD FEATURE.  Love those Standard Features.

WANT TO SPEND SOME REAL MONEY?  UPGRADE THOSE KITCHEN CABINETS.  Upgrading kitchen cabinets in the house these buyers love is between about $5,000 and $10,000.  This is not a large house.  Builders make a LOT of money on cabinet upgrades.  Here's a good one.  Corian Counter Tops are standard.  BUT, there are COLOR upgrades that are priced at $2,600-$3,700.  You gotta love it. 

     

In the past 5 years or so, it has become popular for builders to offer upgrads to the Master Bathroom for Tub Surrounds, Whirlpool Jets, and, of course, flooring upgrades and shower upgrades.  

     

   Tiles for upgrade Soaking Tub Surround.  They are very nice.

It goes on and on.  My buyers and I spent 4 hours yesterday going through the upgrade list and viewing the features in the model just so that the buyers can get a handle on how much they want to add to the base price for upgrades.  It's easy to add 10% of the base price just selecting the Elevation that is shown on the model home, which, of course is what most buyers will select.  Buyers will overwhelmingly buy what they can see.  In this case, the builder's model is a very nice Victorian style "Neo-Classical" style with a wrap-around porch with an Elevation upgrade cost of $30,000.  Ouch.  But, it does provide style, additional floor space and windows. 

SO, WHY DON'T THE BUYERS JUST BUY WHAT THEY WANT AND FORGET ABOUT IT?  AFTER ALL, THEY CAN FINANCE THE COST OF THE UPGRADES FOR 30 YEARS.  True, but that isn't the advice I give my buyers.  One reason some homes sit and sit and sit on resale is because the original buyers over upgraded, increased the cost of the home to a point where it is OUT OF MARKET.  OUT OF MARKET is code for "priced way higher than anything else in the area for similar homes and square feet".  "BUT, LENN, look at the beautiful upgrades.  The house down the block doesn't have these beautiful kitchen cabinets with raised panelling and Hickory Wood."  "True, Mr. Seller, but the owners down the street didn't pay an additional $10,000 for their kitchen cabinets and that's one reason their house is now under contract." 

My advise to buyers??  Have the builder upgrade structural items that you can't improve after settlement.  You can replace the Corian counter tops with Granite after settlement a lot less expensively than the builder wants to upgrade.  Anything that adds square feet such as Bay Windows has to be viewed from the cost per square foot for the upgrade.  We looked at one of the Bay Window upgrades offered by the builder and it comes to about $425 per square foot on a house that is about $200 per square foot.  THAT IS an expensive Bay Window.  In fact, this particular builder is charging about 30-50% more for many upgrades than other builders of similar size, location and style homes.  Not only that, upgrades are fungible.  They are added and taken out of Standard Features depending on the builder's need to advertise a competitive base price, which, in the end is like the menu at "21", merely a suggestion.

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Comments(15)

Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
Lenn,  this is great information and I agree with you 100%.  The pictures were very helpful!  I will share this with a couple of my buyers that have not yet gotten the point!  Happy Spring.
Apr 01, 2007 05:08 AM
Darren Kittleson
Keller Williams Realty - Madison, WI
CRB, SRS, RENE-Madison WI

Lenn-Great post.  As a builder as well I can attest to the fact that we always try to make our mark up on upgrades and many in the industry use this tool as their major profit center.  I don't agree with this possible "bait and switch" approach but many use it.  Your advice to your clients is right on the mark.  I wonder how many heed it though.  It seems we're a society of "Veruca Salt's" in that "I want it now" seems to be the mantra.

Keep up the great posts!

Apr 01, 2007 05:10 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Thanks Joan and Darren.  I wondered if anyone would notice this post.  We took the photos yesterday and I plan to Email them to my buyers.  But, shucks, it seems like good material for a post too.  Thanks.

Apr 01, 2007 05:26 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

This is a good post and I will mentally save it to remind those new construction buyers as they come along

Patricia Aulson/REALTORSEACOAST NH & ME

Apr 01, 2007 06:08 AM
Eileen Landau
BAIRD & WARNER, NAPERVILLE - Naperville, IL
ABR, CRS, e-PRO

Yeah...don't you just love it...buy the basic house and spend as much on the add-ons.

When we bought our new builder house...I asked for a flooring credit...then went to my wholesale carpet guy and upgraded the padding (very important!) and the carpet for a lot less money.

I've always suggested upgrading those items that you'd never bother to replace. But, after time so many areas of most homes are re-done that it's an unwise financial decision to pay the builder.

Apr 01, 2007 06:23 AM
Steve Dalton
219-465-8352 - Valparaiso, IN
Northwest Indiana Home Builder

Lenn, you're giving your new home buyers very good advice.  Far too many home buyers over-upgrade their homes.  Perhaps they think it will be cheaper from us, the builder?

Well the truth is that we price it high, in the hopes that they will only choose the things they really want.  We would really rather build a standard house, but there's no way we can say "no."  We let the pricing help them make a decision for themselves.

We've tried limiting flooring for example.  Do you know how many times a week I get a call from one of my salespeople wanting "special" pricing on something that isn't in our 43 page price list? 

New Home Buyers should choose the builder that make "standard" the things they really want.  Then they should take the next couple years to do upgrades, it just so happens that some of these items just don't seem so necessary 6 months later.

As an aside, we do not give credits as was suggested above.  We finish the house entirely, it's the only way we can warranty the whole house, which we are required to do by law.

Apr 01, 2007 06:53 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

 Patricia   Thanks Paula.  We need all of the amunition we can get.
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Eileen   Credits don't usually work around here because the house has to be "finished" to get the U&O.   Sometimes in some counties it will work, but not most.

Steve THANK YOU STEVE.  I had hoped to get your input here.  Many buyers, however, just want their new home to be "perfect" and are not inclined to start upgrading after they move in.  Of course, there are some upgrades that they almost have to buy from the builder, upgrade carpet pad, for instance.  Also, if they are going to want jets in the MBR, with two story homes, they need to get the builder to install. 
Apr 01, 2007 08:48 AM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
Lenn - one of the first reasons a buyer should use a knowledgeable agent is to let them compare apples to apples - we know which builders include as standard the things that others charge to upgrade - perhaps the "more expensive" home is actually less expensive. So many buyers are overwhelmed by all the choices, particularly if the builder is pressuring them to make all the decisions in one two hour session. We can add insight on which ones will matter when it comes to resale.
Apr 01, 2007 11:22 AM
Gloria and Jason Belmonte
Prudential Fox&Roach The Belmonte Group - Rising Sun, MD
www.cecilcountyhomesearch.com

Lenn-

I know for a fact, builders have a 50% mark up on their upgrades. My stepfather (a retired builder) did over 250 new homes a year, and included many "upgraded" items as standard. What really gets me with some builders are the "elevation" costs..

Apr 01, 2007 11:54 AM
Steve Dalton
219-465-8352 - Valparaiso, IN
Northwest Indiana Home Builder

Gloria, I'll give just one "excuse" for upgrade items being so expensive, when an item is upgraded we have a much greater chance of making a mistake and having to do the work more than once. 

I'll give an example.  Wood Floors, the bane of all home builders.  Buyers say they want them, but the truth is that most of these buyers should install a laminate or "fake" wood product.  Wood expands and contracts, wood breathes, wood has imperfections.  I'd say 25% of the time that we install wood flooring we are back in that house more than once for "repairs" to floors that are perfectly good.  These floors aren't problems but the buyer just didn't realize how wood works. Oh, we've tried telling them upfront, but they really really want wood and won't hear anything about laminate.

In the case of wood floors, we charge a signifigant upgrade margin, hoping that only those that really want wood will choose it, and we charge a much lower upgrade margin for laminate, hoping that a lot more people will choose this option.

Apr 02, 2007 12:13 AM
Thesa Chambers
West + Main - Bend, OR
Principal Broker - Licensed in Oregon
Great post and the comments are wonderful - thanks for the info everyone.
Apr 02, 2007 06:54 PM
Leigh Brown
Leigh Brown & Associates, RE/MAX Executive - Charlotte, NC
CEO, Dream Maker - Charlotte, NC
Really enjoyed this thread!  My grandfather was a custom builder, and he was right in line with what Steve mentions.  He was glad when buyers had strong agents who could properly advise them-and would probably die in today's market when buyers think they need every gadget and gizmo and upgrade available at whatever cost.  Buyers often don't realize they needed an agent's advice until they try to sell that house again.
Apr 03, 2007 03:52 AM
LLoyd Nichols
Premier Florida Realty of SWFL - Fort Myers, FL
Southwest Florida Homes By The Sea
True, Mr. Seller, but the owners down the street didn't pay an additional $10,000 for their kitchen cabinets and that's one reason their house is now under contract."  That is key. They can go to Home Depot later on and pay 1/2 the price for the same result...and will be able to sell their home faster whe the time comes..because they didn't spend as much in upgrades and don't need to ask as much.
Apr 05, 2007 02:53 PM
Steve Dalton
219-465-8352 - Valparaiso, IN
Northwest Indiana Home Builder

Lloyd that's where we agree.  The home buyer can indeed go to Home Depot and buy some upgrades and even install them.  I would love to build them a basic home, with standard features, and then they can go to town over the next three or four years.

That's the real way to build net worth, small upgrades every year to stay trendy and current.

Apr 06, 2007 01:30 AM
Anonymous
Holly Hennings
As a builder and realtor in Missoula Mt, I am noticing a shift in buyers, mostly baby boomers wanting finer quality interiors with less square footage.  So maybe that house down the street that has finer cabinets that will hold up over the years  will soon be the house that is under contract first
Dec 12, 2007 11:23 AM
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