Recently, a series of events involving "contractors" left me with this thought, " Are there any Real Professionals left out there anywhere?". I'm sure you have experienced this as well. People who just don't perform or measure up to your expectations.
Of course you can decide to never "use" these non-professional people again, other than that there isn't much you can do about it. But if you know me, then you know that I always try to find SOMETHING positive in every situation. In this particular case, I found a burning desire NOT to become one of these "non-professionals" in my business. I don't want to be the one people write about, talk about, or decide not to do business with anymore.
To me, being a professional in my business means:
- Respecting your time as my customer, client, or associate.
- Answering your call, or returning it promptly.
- Following through when I say I will take care of an issue.
- Keeping my customers & clients informed every step of the way.
- Using proper forms, addendums, and exhibits and executing them properly.
- Keeping confidential information, confidential.
- Doing everything that I promise to do when trying to earn your business.
And last but not least, SPELL CHECK. If you don't know how to build a decent brochure or flyer to advertise your business or listing, please hire someone capable to do it for you! I have seen flyers for million dollar homes that look like a first grade homework assignment. Not only does this demean that particular agent, it carries over to the rest of us devalues agents as a whole.
I live and work in the North Georgia Mountains. People sometimes refer to us as "those mountain people". And although I assure you that it is completely appropriate at times to officiate my business in blue jeans, I still treat my customers and clients with professionalism!