An employee at Countrywide sold my information!

Mortgage and Lending with Draper and Kramer NMLS# 189006

Yesterday afternoon in the mail was a letter addressed to my husband from Countrywide.  The envelope stamped important information about your account.  I typically just shred this because its advertisement to refinance or take a home equity loan.  But I opened it this time and the letter reads:

"We are writing to inform you that we recently became aware that a Countrywide employee (now former) may have sold unauthorized personal information about you to a third party.  Based on a joint investigation conducted by Countrywide and law enforcement authorities, it was determined that the customer information involved in this incident included your name, address, Social Security number, mortgage loan number, and various other loan and application information."

The letter goes on to talk about the necessary precautions that should be taken and the termination of this individual to access customer information. (I would hope so)

An offer of 2 years credit monitoring has been offered free of charge to my husband Hold the phone, I'm on that loan too. 

At the bottom of this letter is a hot line.  I called the hot line number and John answers asking me my name and reference number.  I tell John that I would like to discuss the fact that I am a co-borrower on this mortgage loan information that has been sold to a third party. 

John takes a moment and says let me read you the script I have been given.  He reads the script to me that basically says as a co-borrower on the account my information has not been compromised and therefore I have nothing to worry about.  I explain to John that as a co-borrower on the account my information is included on the account.  Just as if I was to default on this loan or miss a payment, they would not ignore the fact that I am on this loan and only go after my husband.

After asking to speak with a manger as I was put on hold and assured many times by John that my information is safe.  A manager never made it to the phone as they were very busy with other individuals calling, probably about the same thing I called about.

Knowing that your information has been compromised is frustrating.  Talking to the Company that hired an employee that compromised your information and having them read from a script as a blanket statement is even more frustrating. 

Countrywide, if you are going to take responsibility for this as you should, you should also take responsibility for all parties involved not just the primary on the account.



Comments (21)

Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Michael... Based on my conversation with them and the protection plan they are offering for my husband is free of charge for 2 years, I don't think so.  But that does bring up another issue.  Between fraud and false advertising it P*sses me off!

Sep 10, 2008 05:21 AM
Robert Spaight
Homestar Mortgage - Barrington, RI

Countrywide just cant seem to get out of its own way these days.  I get their rates e-mailed to me everyday and I delete them without even looking at them.  With all the negative media coverage they've gotten, I cant imagine sitting down with a client and telling them I am placing their loan with Countrywide.  Good luck.

Sep 10, 2008 07:15 AM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Robert... I totally agree with you.  We no longer sell to Countrywide.  Thanks for your comment!

Sep 10, 2008 07:18 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

Taking responsibility. That seems to be a problem for many people and businesses anymore. And you're right. Your personal information must be at risk. How could it not be? And all they can do is read from a script? Unbelievable.

Sep 10, 2008 10:28 AM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Lisa...  I will continue in my pursuit for them to understand that my information had to be comprised as well as all the others who have had their information compromised without support from Countrywide!  Thanks for stopping in!

Sep 10, 2008 01:45 PM

I received a letter addressed to my husband yesterday. I am co-borrower so I called them this morning. "Louise" ASSURED me that my info was not compromised. YEAH RIGHT! I'm so sure it was, but I kept hitting a dead end and argued with her until I was blue in the face. She just kept telling me my info was not compromised. I'm not stupid. What are they going to do about the co-borrowers? This is crazy.

Sep 11, 2008 01:56 AM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Tai... At this point it does not look like Countrywide is going to take any responsibility for the co borrowers.  How they think that only the primary borrower on the account was affected is unclear.  They obviously will do nothing at this point so it is important that you protect yourself.  Please see Protecting your credit to help get you started.  It sucks that they will not take responsibility and pay for the credit monitoring for the co borrowers but that does not mean ignore it and hope for the best.  Take the matter into your own hands.  Protect yourself now!

Sep 11, 2008 02:07 AM
Christopher Ohlsen
Credit Werx, LLC. - Malone, NY


It almost sounds like some kind of false advertising... But the free 2 years... not sure what their hook would be. One thing for sure is that it got their phones ringing. I wish you the best and I hope that there is no negative fallout for you with regard to your personal information being compromised.

Sep 11, 2008 04:25 AM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Christopher... They really didn't try to sell me anything.... they just succeeded in trying to make a mockery of this.

Sep 11, 2008 04:51 AM

I also received the letter. It is ridiculous. I am the co borrower as well, i wasn't aware the protection was just for the borrower. That is insane. Can we start a class action suit against countrywide and the guy who did this. His name has been released its Rene L. Rebollo Jr. He did this to around 2 million people. This is so unfair. What can we do?

Sep 11, 2008 05:00 AM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Danielle, It is ridiculous that they will not help to protect the co borrowers.  I'm sure their may be a law suit, but don't wait for that or for someone to violate your credit.  Take action now to protect your credit.  You can sign up for credit monitoring, life lock or do it yourself.  Take a look at my post Protecting your credit.

Sep 11, 2008 05:55 AM

I also, received this letter and I was devastated.  I hope the convict receives his full punishment.  As for Countrywide, I no longer feel protected by you.  You are responsible for this problem and you alone should be responsible for protecting ALL of your customers information.  Where do we go from here?

Sep 12, 2008 09:14 AM

I received the letter as well- the problem is I suspect that this was an ongoing problem for a very long time.  My bank account was compromised in January 2006, and I suspected back then that it was someone that worked at Countrywide- someone had fake checks made in my name- the name on my mortgage, which is my maiden name.  My mortgage was, and still is, the only account I have in my maiden name.  This person cashed 2 checks over a 3 day period a bank in my state for almost the exact amount of my mortgage, which was scheduled to be deducted just a few days later.  Back then, I worked with my bank to close the account, but I thought it was only my bank account information- I had no idea it was my social security number as well!  This is very discouraging.  I called Countrywide and said, "That's great that you're giving me 2 years of credit monitoring service, but I'm going to have my social security number for the rest of the my life.  What if this person does something with my ss # 5 years down the road?"  THe employee said, "well you can always continue the credit monitoring at your own expense."  THey don't care at all!!

Sep 12, 2008 12:30 PM
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Michelle... From what I have read in news reports this has been going on for approx 2 years.  I had a credit card used a few months ago for airline tickets and a vacation package in Las Vegas.  I closed the account right away and was refunded the amounts by the cc company, but until you mentioned your issue I did not put the two together.  I do not believe Countrywide cares all that much about what happens to the information that is stolen.  Unfortunately we need to protect ourselves at our expense because of this idiot!  Someone else suggested lifelock.  I have already pulled both my credit and my husbands, so far looks good.  I have added alerts and I think I will contact lifelock next.  Hopefully Countrywide will step up to the plate and cover ALL effected (as the person above you states) instead of just some of them. 

Sep 12, 2008 12:39 PM

According to the news, there are 2 million of us.  For $1 each, we ought to be able to get some good legal talent to sue Countrywide and its successor bank for lifetime protection and indemnity.

Their letter is dated Sept. 6, and I did ot get it until Sept. 13.  If it was that importantt o Countrywide, they could have meailed or FedEx'd the notice.

Sep 13, 2008 01:27 PM
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

We got the same letter last week, I ignored it because our loan was paid off. I guess I better follow up with that on Monday. I am glad I read this.

Sep 13, 2008 01:46 PM
Jo Ann

I also received the letter on Sept 18th. Very outraged!! I would like to get in on a lawsuit but I am sure that Countrywide will have their asses covered. Lives will be in turmoil because of this, in the meantime they sell to Bank of America and life will go on as usual for them. 

Sep 19, 2008 02:43 AM

I received the letter dated 9/6 on the 17th.  First I thought it might be fake so I called Countrywide direct and they said it was valid.  So now I have to go throught the hassle.  I did have to replace my B of A credit card a few months ago because they e-mailed me about suspecious activity (charges for downloading musice, etc).  The theft  may have been from Countrywide.

On another subject, a few months ago I received a letter from Countrywide saying that due to a substantial drop in the value of my home they were freezing my Home Equity Line of Credit.  I talked to the county appraiser and they said there was no evidence of a value drop in our county.  So I refinanced the HELOC at another bank (Washington Federal S&L) for a better rate and no closing costs.  Ever since I keep getting offers from Countywide to open a HELOC!!  Their right hand doesn't know what the left one is doing.  I also discovered the copy of  the loan papers I received said k said the HELOC would not be sold but the signed papers had been altered to say it would be sold. 

Sep 19, 2008 07:14 AM

I recieved the letter last week too and I am very upset. Just giving credit card monitoring service is not good enough and especially when we know that our co-signer (generally spouse) information is comprimised too. I am really scared and I am ordering my credit card reports as I type  and this  is mentally disturbing. We should gather together and demand Countrywide to be more clear on what is happening and what happened and what they are going to do in future and how are they going to repay us for making us go through this troubles.

Speak up people!!




Oct 05, 2008 02:06 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

False Advertising of any kind is a hot topic for me right now.  It's incredible and appalling how some agents that are clueless when it comes to Short Sales boast of hundreds of transactions and high closing ratios - neither metric being supported by the MLS.

Aug 29, 2010 01:36 AM

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