I am noticing an increasing trend with clients more and more everyday. Most clients would like to handle their financing needs online via emails. Believe me i love taking to my clients and prospects over the phone but for the most part its more convienient for them to talk to me at work via their work/personal email address. In explicit detail they are able to express what they would like to accomplish in theor refinance or new home loan. Its also easier for me as a loan officer to give them updates on their transaction or ask them for additional documentation if needed. This is alot easier than having ro leave messages on their voicemail and waiting for them to call me back. I am in front of a computer for most of the day so i can return emails quickly, i also check my emails at least once per hour during the workday.
What is the preffered method of contact for your clients?
mail off and they can answer at their convenience. When I am at the office that "DING" means I have another e-mail to answer...but it could also mean that there is another fabulous Southwest Airline fare available for a few hours. Got to check that, I may need to fly to Florida for $39.00 tomorrow!
Comments(2)