In recent years, the Philippines have entered the outsourcing arena and have made quite a splash in the industry. Entering the 21st century, Philippines emerge as a supplier of outsourcing labor to the global offshore marketplace. The onset of their rise in popularity as a country in consideration for BPO needs probably stems from the fact that the Southeast Asian country has been one of the benefactors of animators, graphic artists, online marketers, programmers, search engine optimizers, and web developers.
Within the last two years, the Philippines have climbed up to third place overall behind India and China for the most offshore income in the outsourcing industry and they generated $2 billion in revenues. This is quite noteworthy considering that Manila employed 2,500 people and only generated $24 million at the turn of the century and the prediction is that this growth will continue in the ensuing years.
The number of employees in the industry has now grown from 2,500 to over 200,000 and the prediction is that the industry will grow to over 900,000 employees and generate $11 billion in income within the coming decade. The low cost of wages is the chief reason behind this phenomenal growth, but the question still has to be asked --- are the Philippines a good option to outsource call center projects? Naturally, there are proponents who answer with an emphatic “yes!”
However, when you look at the following five disadvantages that you are presented with when using the Philippines for your outsourcing needs, you will be able to understand why companies like International Services Outsourcing (InSO) is a much better choice. InSO is headquartered in Los Angeles but has an offshore presence in India. The business benefits greatly from this when using InSO for their call-center needs in that they gain on-shore quality at offshore pricing. It’s basically the best of both worlds.
The value of the business – outsourcing to an offshore entity that does not have a local area presence oftentimes results in not building the value of your company, in terms of the employees and the infrastructure. This also devalues the agreement between the company and the outsourcing entity. By contracting a company like InSO, you are receiving on-shore customer care quality at the cost-effectiveness of an offshore facility.
You have to be able to trust the exposure of certain elements of your business to a third-party - This is a critical issue when you have no way of checking in with a local presence and all you can trust is an offshore facility. Breeches of confidential information, malicious abuse of access privileges to the system, and other vulnerabilities that could exist within your organization are being exposed to a third-party. The use of a company that has an offshore presence but is headquartered in an on-shore location protects against this type of insecurity.
Failure to deliver services – The fact that you are trusting the delivery of a certain quantity and quality of service to a third-party situated strictly in an offshore location. Unless you are dealing with a dual location entity like InSO, you cannot be assured that you are going to receive on-shore quality when it comes to quality of deliverable services.
Control problems and management issues –When you’re confronted with the managing of a company’s internal departments, it’s already challenging enough. Unless that offshore facility has on-shore management facilities as InSO does; this task will be even more challenging --- maybe even impossible.
However, International Services Outsourcing (InSO) is a leader in the BPO industry and can help your business achieve its goals, namely increased productivity and profitability. Contact us today so that you can see how InSO delivers on-shore quality at off-shore affordability. Please visit our website at www.inso.us and let us show you why we are your “One-Stop-Shop” outsourcing center.
Keywords::Call Center India, Call Center Outsourcing, Call Center Services, Inbound Call Center, Outbound Call Center, Outsourcing India, Order Taking Service, Technical Support, Telemarketing Call Center, Call Center in India, Call Center Telemarketing services, Inbound Call Center India, Outsourced Technical Support, Live Technical Support, Call Center Technical support, Inbound Call Center Services, Order taking services, Live order service taking, Inbound telemarketing, Inbound telemarketing services, Inbound outbound telemarketing, Outbound call center services, Call center outsourcing services, Contact center services, Outbound telemarketing services, Debt collection, Customer support services, Phone Answering Service, Answering service, Debt collection services, Collection agency, USA, America, INSO.
Comments(0)