When InSO contracts out to a third-party for the purposes of performing certain tasks of the business so that they can focus on other endeavors, they enable that company to become more productive and profitable as a result. Since InSO is headquartered in Los Angeles, California they are considered to be an “On-Shore” outsourcing entity. When the outsourcing is contracted to a third-party in another country other than the one where the products and services are manufactured or developed, this is defined as “offshore outsourcing.”
InSO is of the conviction that offshore outsourcing reduces domestic employment and the domestic investment as well. The majority of jobs that are affected in the US and the UK by outsourcing (either offshore or on-shore) are usually in the customer service and InfoTech (computer programming, customer support, and data entry) segments in the industry. InSO has 6 years of on-going expertise in the beauty, health care, herbal, and IT industries, and is committed to their client’s success, which is oftentimes overlooked by offshore outsourcing entities.
Offshore Outsourcing vs. On-Shore Outsourcing
The obvious benefit to offshore outsourcing is the initial cost savings incurred. A call center that operates offshore will typically save a company up to 50% in operational expenses. The three main aspects to offshore outsourcing that make it so attractive is:
- Complimentary time zones
- Educated English-speaking labor pools
- Low employee turnover
However, the harsh reality of going with offshore outsourcing for the sake of up-front cost savings for the client is that a lot of quality in performance is forsaken as a result. This does not happen where InSO is concerned as they perform their duties at the highest quality standards so that the client receives maximum ROI in the process.
InSO has alleviated certain set-up costs associated with the business such as the cost of workspace, manpower, stationery, and other systems normally incurred by the business when outsourcing isn’t utilized. But the reality is that on-shore outsourcing has many more advantages than the initial offshore benefits. For one, the labor is exceptionally talented and at the same cost-effectiveness levels as offshore outsourcing.
It is no wonder why roughly 40% of the Fortune 500 companies (e.g. GE, Lucent, Microsoft, Motorola, and Oracle) are outsourcing. Offshore destinations usually portray themselves as more specialized endeavors when in reality, they cannot compete with an on-shore entity. When delivery times for services involved are shrunk due to global time zone factors, this oftentimes winds up hindering the achievement of targeted business goals well within budget in timely fashion.
Outsourcing easily spans the gamut of most back-end operations such as sales and order taking, as well as customer service and support issues, especially where IT entities are concerned. For example, IT-enabled services, or ITES as they are oftentimes called, equate to about 28% of this sector. As it stands today, the majority of the outsourcing contracts in the IT industry have already moved to India, despite the fact that more competitive rates have been offered by China and Russia.
In the long run, however, offshore outsourcing can prove more costly, especially when it comes to lost revenues due to unqualified and unskilled agents. Where this is concerned, you can always rest assured that InSO agents must pass rigorous educational and skill requirements as well as quality assurance testing so as to provide you with the best service possible. At InSO, we understand that if your company is not successful, neither are we, hence our commitment to the success of your business.
International Services Outsourcing (InSO) is a leader in the BPO industry and can help your business achieve its goals, namely increased productivity and profitability. Contact us today so that you can see how InSO delivers on-shore quality at offshore affordability. Please visit our website at www.inso.us and let us show you why we are your “One-Stop-Shop” outsourcing center.
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