In the Real Estate world must learn to overcome the fear of public speaking. The use of the telephone is an excellent way to begin ridding yourself of that fear. First you should create a script for your self that you wil use when speaking to unknown contacts. Most important is to create new scripts to address things that come up during your conversations. Most importantly don't be afraid to admit that you do not know something. This makes you more human. People don't expect you to know everthing but definitely know the basics such as area, price, comparatives and school district.Don't be afraid to get back to the contacts after researching the information. You will be more respected as a Realtor when you deliver what you promised.Make sure you follow up with a card or a thank you card for anyone who has given you a referral.Most important during a phone call is to be courteous to the listener. That can make or break your opportunity. Do not over react or get angry if you get hang-ups. You might want o try again at another time. People have many things going on in their lives and sometimes cannot field a call.be patient and listen attentively to what people have to say. remeber they may be reacting to a past marketer or Realtor that was not professional towards them. Listen and assure them that your service quality will be better. Continue this practice and take note of whao you call and when. You may find that some times in the day are more successful than others.Good Luck and don't give up.!