I spent the majority of yesterday with clients showing homes. One of the benefits to consumers for using a realtor is that their home is always on the market. However - during yesterday's travels I found at lest 2 of the homes I had confirmed appointments for that were not on the market to my clients because either the keyboxes were nowhere to be found, or the key was not left where it was supposed to be.
I understand that maybe the owner forgot to leave the key, or a door unlocked, or whatever the case. However, it meant my clients didn't have the opportunity to see the inside of the house and had to make their decision on that house based on the appearance of the exterior only. Based on that one impression they were allowed both homes were ruled out. This may not always be the case, but if you commit to a client that their home will always be on the market when they utilize your services you need to make sure to keep that commitment.
P.S. - I called the listing agent for one of the two homes and now, more than 24 hours later, that phone call hasn't been returned.
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