A lot of people in our Biz are not properly trained. It is much too easy to get into our business and agents, especially part timers are not held to any standard. There are offices in our area where there are 200+ agents, most of which have full time jobs. Even if their office offerred training, when would they attend.
In California, you can even get a brokers license and open an office without any experience if you have a college degree. This was intended to take the industry out of a blue collar mode. Well it didn't. In fact, most of the new offices which opened without experience were various ethnic offices. The brokers know little and the agents know even less. I know this may sound racist to some but I sit on a lot of Ethics hearing panels and I feel sorry for some of the agents. The came into the biz and never learned anything because they were never told what was expected.
Hope you have a chance to come back to my blog and read some of my training and risk management oriented blog that you might enjoy. Hope you can visit it.