10 Things to avoid when your client is already stressed out.

By
Real Estate Agent with CRYE-LEIKE REALTORS TN RE LICENSE # 246040

Number 1: When your client begins to tell you ALL about their current home and the housing market that they are coming from avoid saying things like " I don't really care about that".

Number 2: ALWAYS avoid the statement " Are you freakin' kidding me?" This is NEVER good.

Number 3: Avoid apparent eye rolls.

Number 4: Try the approach " I understand what you are saying" avoid "I hear what you are saying" ( This is actually a real tip)

Number 5: Whenever possible try to insert the sound " uh huh". Avoid "duh huh".

Number 6:  When asked " How the real estate market is?" avoid saying " Don't you have a TV or radio?"

Number 7:  Avoid saying " This is the seventh time you have seen this house, are you going to buy it or what?" Try saying " So, how many more times do you think you will need to see this house before you can make a decision? Just so you know, I do have grandchildren I plan to leave my business to."

Number 8: When your client makes a ridiculous offer avoid  saying "This is a possible recession, not a lottery".

Number 9: Avoid saying " I will be on a cruse in the Bahamas during your closing, but my assistant will take care of everything"

Number 10: Avoid all sentences that start with " Let me tell you something.........

Fun but not really funny. Good luck with your stressed out clients this week. Thank you for reading my Blob #2. Good Luck out there!

Comments (8)

Tammy Anderson
"The Gateway Home Team" of RE/MAX Alliance - Collinsville, IL
Owens, Broker/Owner

Let's hope that there are no realtors out there that really use these lines.  lol

Oct 11, 2008 12:47 PM
Vickie Nagy
Coldwell Banker Residential Real Estate - Palm Springs, CA
Vickie Jean the Palm Springs Condo Queen

Yes, it is funny. I certainly did get a good laugh. It's a sad testament to the professionalism that we sometimes run across in our industry.

Oct 11, 2008 12:48 PM
Tony DeLuke
Markley Realty - Cuyahoga Falls, OH
ABR, GRI, SFR

Wanda,

  I was at a CE class about a month ago and the speaker recommended doing the complete opposite of your rule:

Number 3: Avoid apparent eye rolls.

He says not only roll your eyes but drop your chin in amazement.

Oct 11, 2008 01:23 PM
Wanda Lovelace
CRYE-LEIKE REALTORS - Knoxville, TN
You're going to LOVE working with us!

Sweet.

Oct 11, 2008 01:26 PM
Richard Dolbeare, R(B)
eXp Realty - Wailuku, HI
R(B), ABR, CRS...Hawaii Multi-Island Specialist

Good ideas, thanks.

Oct 11, 2008 01:51 PM
Anonymous
Dad

That is funny Wanda. Keep up the good work.

Oct 12, 2008 02:06 AM
#6
Sylvie Conde
Sutton Group-Associates Realty Inc., Brokerage - Toronto, ON
Broker, Toronto Real Estate

You cracked me up.  I have been practicing STOPPING my eyes from rolling. Duhhhh!  :)

Mar 25, 2009 12:43 PM
Richard Dolbeare, R(B)
eXp Realty - Wailuku, HI
R(B), ABR, CRS...Hawaii Multi-Island Specialist

What was I thinking when I left my earlier comment?  I must have been stressed out myself that day such that I didn't appreciate your humor.  So, please accept this update and my thanks for being funny.  BTW, what if I really AM taking a cruise during closing???

Sep 04, 2009 11:01 AM