Okay. I normally try to focus on the positives, but today i need to vent a little. This has been festering for a while now.
I recently had a transaction where the listing agent, title, and escrow all had horrible communication. They didn't return calls or emails in a timely manner...sometimes thay didn't respond at all. We requested an earlier closing date because my buyer's financing was all in order, thanks to the great work of Bill Lathrop at Homestreet. I could not get a response so I had to assume they did not want to do that. Next thing I know, the closer had called my clients and set up a signing appt so they could close on the earlier date.
Next they tried to get me to submit a new commission disbursement form for less $. Evidently, they "forgot" about the soc bonus in the listing.
Now I shouldn't complain because my clients got their home for effectively 10-20% less than market value and they got in just in time to take advantage of Nehemiah assistance. But it could have been much less stressful if I had been able to provide them with the information they wanted.
I guess part of this is the fact that neither the listing agent nor the escrow officer were local. I would not be surprised if the listing agent had never personally visited the property. Maybe I'm whining. Maybe this ispart of why we got such a great deal. I don't know.
I just wish all agents would take the initiative to make sure they earn their commission. If you want to provide inferior service, that's fine. Just don't pass yourself off as a full service agent.
Okay...all better :)
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