At least once I month I receive a phone call or an email from a notary new to the area or new to the loan signing business, inquiring about how to get started and how to be successful. It happens so often that I usually forward a copy of an old email that repeats the same information over and over again. It saves me time and the information in the email is valid.
Well....after more than two years in the business I think it is time for me to trash that email and ask myself if my advice has changed over the years. The market has changed considerably and so have my ideas about being successful. If someone were to ask me today, what it takes to be successful in this business I would say, "You must have a reliable cell phone and you must keep it on and with you at all times". (I know. I know. That's not what you expected me to say, right? But it's true.)
One month I tallied up the business I failed to get just because I left my cell phone in the other room, or in my car, or just did not hear it ring. It was close to $600. No kidding! This is based on the voicemail messages that were left. I did not even add in the missed calls.
As a mobile notary and loan signing agent, people call you when they need your services and that usually means they need you NOW; or they need to confirm an appointment NOW. If you do not answer your phone when they call you, they will not always leave a message. They will simply hang up and call the next notary in the phone book or on their list. You are one of ten, thirty, sometimes hundreds of notaries in a certain area. Sure, after awhile you'll establish relationships with a few companies who will leave a message and wait a few minutes or hours for you to return the call. However, if you're a newbie, don't count on that happening anytime soon.
Next month it will be time for me to get a new cell phone. I will probably stick with Verizon Wireless because I can't remember the last time I "roamed", or dropped a call. When I speak with the sales representative, my requirements will be very simple. I need a cell phone that: 1) has a loud ring so when it is buried at the bottom of my purse I can still hear it; 2) allows me to read and reply to email easily because that is how some clients request my services; and 3) is Bluetooth compatible so that I can be speak hands-free .
My phone remains on at all times. I never turn it off. Never. I may turn the ringer down, or switch it vibrate, but it stays on and nearby. Yes, it sucks sometimes but I figured out that to be successful in this business you must answer your phone. Sounds easy doesn't it? Well...it can interfere with some of life's other important activities so try it and then tell me how easy it is.
So, there you have it, Newbies. My #1 tip for being sucessful in this business.
May your business grow and be a delight for you and your customers.
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