Work Around Your Clients' Schedule and they will appreciate you more

By
Real Estate Agent with Lucky Star Realty 01708681

My clients own a business in the Bayshore Mall here in Eureka, CA and they are very busy people.  They have to open the business with the hours of the mall, and close with the mall as well.  With that said, I respect their work hours and with their business being a family business, they have small blocks of time when they are free to look at houses or sign contracts and disclosures. 

Today was no exception.  Knowing that the mall would not be as busy in the early afternoon hours, I strolled by my clients' business to see if they were able to sign some disclosures for the transaction we have going on.  I went by and they were very busy with customers, so I signaled to one of the clients and told her that I would be back later tonight before they close the business, which is at 9pm. 

So I went and conducted my other businesses with other clients, had dinner with my family (because family is also very important!) and then around 8:30pm, I went back to my clients at the Bayshore Mall.  It worked out smoothly, I was able to do other business and also spend time with my family, and still take care of what needs to be done with my current transaction for my Bayshore Mall clients.

I believe that we as real estate agents and Realtors need to work around our clients' schedules, needs and work hours because we as real estate professionals provide SERVICE to our clients.  If we want to provide EXCELLENT SERVICE, we need to understand our clients and their schedules, because yes, they have busy schedules too, and we need to work hard to meet our clients' needs.  That is what makes a great real estate professional.

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For more information about homes in Humboldt County California, Eureka, Arcata, Crescent City, McKinleyville, Fortuna and other surrounding area properties, please call Lucky at 707-954-7926, email: lucky@luckystarrealty.com or visit:  www.luckystarrealty.com

 

Comments (6)

Carol Swain
Keller Williams Real Estate - Langhorne, PA
Realtor, -www.swainsells.com- Bucks County, Pa

Sometimes you need to make it happen.  Just as long as it is within reason.  You don't want the clients to control you.  You can't jump when they say jump every time. 

Oct 22, 2008 09:54 PM
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

I make appointment based on my schedule. I do work weekends and later hours but It has to fit my schedule. Being there is great within reason.

Oct 22, 2008 10:48 PM
Kathy Fey
Fey & Associates - Dacula, GA

Agents do need to provide outstanding customer service to their clients, but they also have to set boundaries so they are not taken advantage.

Oct 23, 2008 12:42 AM
Jon Wnoroski
America's 1st Choice RH Realty Co., Inc. - Green, OH
Summit County Realtor

I work at the convenience of my clients all the time.  Making adjustments in my personal schedule is rather common in order to make the client feel comfortable and also let them know I am accessible to help them meet their needs.  Your post makes a good point and serves as a reminder that we are in a "service" industry.

Oct 23, 2008 12:49 AM
Chris Hill
Century 21 New Millennium - California, MD
Your Southern Maryland Real Estate Professional

I take that level to the fullest, personally I am "always" available to my clients. Homebuilding is a little different, in that if my clients are calling me at 9:00 p.m. There is probably a problem. You would be surprised how many can't belive I answer my phone at all hours. Its funny how so many others don't even give it the effort.

Oct 23, 2008 12:57 AM
Jason Lopez
SmartRealty Solutions - San Diego, CA

Your clients may love it but your family will hate it...and you!  Doctors have set hours...so do banks...and restaurants...and...and...why not you?  If you help the client understand it's never a problem.  Taking time off so you can be at your best while with clients is way better then letting them control you.  I have never lost a client because I put family first.  And if I did, so be it! 

Oct 27, 2008 04:27 PM