By: R. Marcus Maupin
I love what one the largest granite and marble countertop fabricators and installers in the United States has done to ensure customer satisfaction. Their Company does over 9,000 installations a year. Having owned my own home improvement company, I know that when you look at the number of jobs Rock Tops Granite does with little to no complaints, they must be providing a great service. So, I went to their warehouse and showroom looking for Granite Countertops for my own home. I visited their show room and asked both owners of this company what their secret for success was? Both told me the same thing with their actions and their words. What I observed was old fashion hard work, listening to the customers needs, and putting systems into place to take care to the customers. These were just some of things I noticed while I was as their showroom in Macomb Twp, Michigan:
- One of the people they were hiring was being checked out for references in detail
- They were using state of art equipment - they have invested over one million dollars in the most up to date, computer controlled cutting equipment. They deliver a superior polished edge and a perfect cut and outline every time. Their use of computer numerically controlled stone cutting and shaping equipment delivers unmatched accuracy, quality cuts and a superior polished edge - over and over again. This system also expedites the field measuring process, and it is especially attractive for remodels because the technology allows for detailed measurements to be taken and accurate data to be collected, without having to remove the existing counter tops. Customers don't have to live without use of their kitchen while your replacement counter tops are being fabricated. It also helps to map uneven wall surfaces for an accurate fit and finish. Again, their skilled stone craftsmen finish the job.
- Communication was key with them
- They take to heart what their customer needs are
- They put checks and double checks into their market delivery system
I asked Bob Gasiorowski why he telling a customer in the show room to spend extra time looking over the work at the time of installation to make sure everything was perfect. He said, "The last thing I want is anyone thinking that "Rock Tops Kitchen and countertops are a rip-off, or unscrupulous".
Bob explained, "Rock Tops Granite's goal is to artfully merge the latest technology and old world stone craftsmanship in creating quality products, professionally installed. At Rock Tops we have a huge selection of full slabs. Many of our customers have described the viewing of the stone in our showroom "like going to a fine art gallery."
So if you're ready for the most perfect countertops at the best possible price, or if you simply enjoy looking at beautiful things, stop by Rock Tops brand new showroom and manufacturing facility. Visit their website at http://www.rocktopsgranit.com to find a location near you.
Rock Tops Granite
17411 23 Mile Road
Macomb, MI 48042
Toll Free: 1.877.ROCKTOP
Phone: 586.263.6621
Fax: 586.263.7067
Email: info@rocktopsgranite.com
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