Relationships are good for business!

By
Home Inspector with A-Z Tech Home Inspections, Inc.

I'm always looking for complimentary companies and people to build relationships with. For example I have an electrician that I can call when I'm looking at something electrical related and he usually has an answer for me.

Over the years I have built relationships with a radon mitigator, a pest control company, an HVAC company, a roofer and a basement and water proofing contractor to name just a few.

When I consider a person or company for my list here are some of the things that I look at:

  • How do they dress and act?
  • How do they answer the phone?
  • When I leave a message do they call me back promptly?
  • Are they willing to but the clients interest ahead of their own? For example if their schedule is too tight and they give the client a second referral in order to meet the client's deadline, that puts them on the top of my list.
  • Ever-though they are running a business they are willing to give the client a tip that will prevent the need for the service at all. That also puts them at the top of my list.
  • Are they courteous and sincere?

I know in order to meet the above requirements they would have to be Super Man but these folks are out there. When I find them I want to be sure that my clients know about them when the need arises.

Referrals in return are never expected, although they do come once in a while. It's just a great way to serve the client and customer better.

Start building relationships with a purpose today! It's good for business and it makes it fun.

Bruce

Comments (10)

Vickie Slade
Colorado Landmark, Realtors - Boulder, CO
Service You Can Trust ~ Someone You Can Depend On

Bruce, I have some of these superstars in my referral list too.  They are so priceless and I always feel great about referring them ---- for both parties!

Oct 29, 2008 11:47 AM
Bruce Thomas
A-Z Tech Home Inspections, Inc. - Greensburg, PA

What I also meant to put in and forgot was, don't keep your list a secret and feel free to borrow if you are just getting started and don't have your own.

Bruce

Oct 29, 2008 11:53 AM
Chris Montz
Network Funding, LP - Birmingham, AL

You hit the nail on the head!  In this market especially we all need to work on building solid relationships.  You never know who they may know.

Oct 29, 2008 11:59 AM
Thomas R. Martin Broker/Owner ICPM
Investors Choice Property Management - Sacramento, CA
Property Management the way it SHOULD be.

Trustworthy vendors are the cornerstone of our business. They are cherished, sometimes jealousy guarded, for fear that they migh get "too busy". It sound like you have some real assets out there. Nice post.

 

Oct 29, 2008 12:04 PM
James Engel
Keller Williams Realty Beverly Hills - Beverly Hills, CA
KW Beverly Hills

Tried and tested is the only way to refer a vendor, a referral gone bad is worst then an escrow gone bad

Oct 29, 2008 12:19 PM
Bruce Thomas
A-Z Tech Home Inspections, Inc. - Greensburg, PA

Tom,

That is a major issue!  Please don't keep us or them a secret.  Not passing a name along because they are too good only hurts them.  If they are too busy they should hire people and train them to work like they do.  That way everyone benefits.

On my card and letter head I have "Please don't keep us or them a secret." for just such an occasion

Bruce

Oct 30, 2008 05:43 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Hey Bruce - your list looks like my list!  Some of the guys I call for advice, and at times refer to clients, I have known for years.  We develop little teams...

Dec 17, 2008 09:19 PM
Bruce Thomas
A-Z Tech Home Inspections, Inc. - Greensburg, PA

Jay,

I figure, we are all in this together.  Referrals can and should go both ways.

Dec 17, 2008 11:30 PM
Jim Allhiser
Perfection Inspection, Inc. - Salem, OR
Salem, Oregon Home Inspector

Bruce,

You should Hyper-link some of the names in your list.  It just might improve their SEO.

Dec 27, 2008 09:31 AM
Erol Kartal
Schaumburg, IL

Thanks, Bruce.

Having been in sales I consider business all about relationships.

Jan 01, 2009 06:33 AM