I Want to Sell Your Home! Just Let Me Show It!

By
Real Estate Agent with M Realty

Making your home accessible and easy to show is something I've mentioned before, but it bears repeating.  Why?  Let me share what it's like to set up showings through the eyes of an agent.Let me in

Monday, I planned to show some 4 properties in Irvine, California to some clients that were coming in from out of town.  On Sunday, I mapped out my showings, put together the schedule, and sat down to call the four sellers to let them know I wanted to show their home.  Easy, right?  More than plenty of notice, right?  It turned out to be far from easy.

Let me break it down for you:

Property 1: The showing instructions read, 'Appointment Only' and '24 Hour Notice Required'.  Huh?  This was an owner occupied home.  24 hour notice?  What the heck for?  There were two small dogs on the property when we got there so clearly, it wasn't to get them out.  I had to call the listing agent, who had to call her seller, reach them, get approval and then call me back.  Thank God I actually had 24 hour notice from my buyer.

Property 2: The showing instructions read, 'Restricted Access - Call the Listing Agent'.  Inconvenient, but okay, I can do that.  I left a message Sunday afternoon and again Sunday night.  I left another message Monday morning.  No response.  Okay, now I'm started to sweat.

The remarks to agents in the listing on Property 2 say, 'Easy to Show.  Call (name) at (number) for showing instructions.'  I will share a secret with you... that 'Easy to Show' line is almost always the kiss of death and actually means 'Damn Near Impossible to Show'.

I call the listing office to plea my case.  They assure me that they will release an all points bulletin in an effort to find Mr. 'Easy to Show'.  About two hours before my Irvine tour, I get the call - 'No problem.  Go ahead and go.  They'll leave out the lockbox.'  Wow.  Thanks.

Property 3: Scheduling this showing was a gift to soothe my nerves.  The showing instructions simply read, 'Call First' and listed the homeowners number.  Cake.

Property 4 (and my favorite): The showing instructions read, 'Appointment Only.  Call First,'  and additionally, 'Please call first and make an appointment at (number).  Seller to control lockbox.'

Not as easy as Property 3, but no problem.  I call Sunday - twice, and again Monday morning.  Sweating.  This line is ringing with no answer and no opportunity to leave a message.  The Real Estate Gods are testing me.

Finally, three hours before my tour, someone answers.  The person I'm trying to reach is out of the country! When I tell her I want to show this agent's listing she says, "Call back in 20 minutes."  WHAT?!  I call back twenty minutes later and someone else answers and says that, "Yes, go ahead and show it."  Good grief!

Obviously, this was stressful and time consuming for me.  In this instance I had a client specifically looking for these 4 homes.  Would I have tried this diligently to show these homes otherwise?  Certainly not.  There are so many options on the market that are significantly easier to get into.

And why all these hurdles?  Don't you want a buyer to see your home?  This is not the time or place to play the dating game of 'hard to get'.  I only want to sell your home.  I'm not a circus animal and I won't always jump through hoops of fire to show your home.  Come on people, just let me in!

Originally posted on www.WhyDidntMyHomeSell.com

 

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Show All Comments
Rainmaker
330,090
Dinah Lee Griffey
Windermere Peninsula Properties - Allyn, WA
Managing Broker Windermere Peninsula Properties

You are so right. I mention this to all of my clients-Dinah

Oct 29, 2008 05:24 PM #1
Rainmaker
1,238,267
Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota Real Estate Expert

That is a lot of stress to show homes...whats that mean about your buyer...

Oct 29, 2008 05:25 PM #2
Rainmaker
207,305
Pat Tasker
Shorewest Realtors - Germantown, WI
Your Milwaukee Metro Area Agent (WI)

I am surprised when sellers in this market don't approve showings, as it "isn't really convenient for them"!  WHAT?  I find that if they don't get in the first time, they never come back....there is just too much out there for them to "mess around" with difficult to show homes

Oct 29, 2008 05:27 PM #3
Rainmaker
207,305
Pat Tasker
Shorewest Realtors - Germantown, WI
Your Milwaukee Metro Area Agent (WI)

I am surprised when sellers in this market don't approve showings, as it "isn't really convenient for them"!  WHAT?  I find that if they don't get in the first time, they never come back....there is just too much out there for them to "mess around" with difficult to show homes

Oct 29, 2008 05:27 PM #4
Rainer
44,342
Linsey Ehle
M Realty - Rancho Santa Margarita, CA

Chuck - I'm not sure it means anything about my buyer.  They came in from out of town hoping for some specific showings.  Should it be that hard?

Dinah - Thanks.  I like your website.  :)

Pat - That's the point in the nutshell that I'm never able to achieve.  It just shouldn't be this damn difficult!

Oct 29, 2008 05:33 PM #5
Rainmaker
710,828
Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA

Unfortunately, we will run into owners just like the ones you mention. I have a listing --- a really bad fixer --- that the owner didn't want me to put a lock box or a yard sign even though it is vacant. Worse, I had three offers 2 days after I put it on the market, but they wanted to wait until the property has been on the market longer before they look at offers (told them the offers were expiring, but they didn't care.)

I finally got the yard sign and the lockbox up. But the buyers have moved on. And this property is still on the market 3 weeks later.

Oct 29, 2008 05:34 PM #6
Rainer
44,342
Linsey Ehle
M Realty - Rancho Santa Margarita, CA

OMG Pacita!  I feel your pain.  As agents, how many times have we seen this happen.  It's greed at it's worst.  You have no power ultimately.  It's their decision.  It's tough to witness all the same.  Hang in there - but it may be time for a price reduction....

Oct 29, 2008 05:48 PM #8
Rainmaker
638,444
Maria Morton
Platinum Realty - Kansas City, MO
Kansas City Real Estate 816-560-3758

I don't think that sellers realize all of the opportunities they miss when they make it this difficult to show their homes. I've had sellers put me off for an hour and my buyers often say "let's just move on." The easiest ones to show are the ones that are on showing service with "Go and Show," the lockbox on the front door, and the pets contained. My sellers are always encouraged to request no more than a 2 hour notice; preferably one.

Oct 29, 2008 06:01 PM #9
Rainer
44,342
Linsey Ehle
M Realty - Rancho Santa Margarita, CA

You are so right Maria.  All it takes is the one buyer that is the match for that home.  I had a seller drop everything today to accommodate an inconvenient showing and I felt bad for her; she has 3 small kids.   But the reality is (and she understands) is that every showing is an opportunity to be taken very seriously.  She's taken that message to heart and will sell sooner and for more than those that are unwilling to be so accommodating.

Oct 29, 2008 06:11 PM #10
Ambassador
1,211,258
Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Central Maryland

Thank god for Centralized Showing Service. It took me 10 minutes to make 9 appointments today. Only one was not a CSS listing.

Oct 29, 2008 06:14 PM #11
Rainmaker
113,002
Randy DeLaMare
Realtypath LLC - Salt Lake City, UT
Helping friends Realize their Real Estate Dreams

In this market it is beyond imagination. You would think they would bend over backwards to have their place shown. I recently had the same sort of experience. I didn't have much warning on mine got a call late friday to show homes Saturday morning. I was unable to get in to almost half of the listings we wanted to see. I wrote it up in my blog. It just makes you crazy. Is there an agent in the country without a cell phone. Why do we use them? So we can stay on top of this very thing. Obviously the next level if the client is controlling the appointments is another story but it is time to be very direct with them that there are so many homes and so few buyers, you can't afford to pass up those opportunities to show when they come.

Oct 29, 2008 06:15 PM #12
Rainer
44,342
Linsey Ehle
M Realty - Rancho Santa Margarita, CA

Randy - I don't get it.  I blame the listing agent to an extent.  The client will ultimately do as they please.  We can't control that.  But are they really fulfilling their fudiciary duties to their client.  I suspect that more often than not - it's just a failure a of the listing agent to educate their clients.  It's the only explanation I can understand.

Ellie - You have me curious.   I'll check it out.

Oct 29, 2008 06:31 PM #13
Rainmaker
498,347
Richard Dolbeare, R(B)
eXp Realty - Wailuku, HI
R(B), ABR, CRS...Hawaii Multi-Island Specialist

Don't let them wear you down...persistence pays!

Oct 29, 2008 06:57 PM #14
Rainmaker
656,032
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

With all the homes here in Phoenix on the market, the homes that make it tough to see barely get viewed.

Oct 29, 2008 06:59 PM #15
Rainer
336,320
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

I try and make all my clients understand that avaliability is always so important. When buyers are in town and you wont show its a potential missed sale.

Oct 29, 2008 09:17 PM #16
Rainmaker
44,255
Rob Graham
Windermere Real Estate - Seattle, WA
Rob Graham

I swear sometimes I read your posts and it's like the ideas are coming out of my own head.  But smarter and with less sarcasm.  Love the post in fact I think I'll reblog it.

Thanks.

Oct 30, 2008 11:50 AM #17
Rainmaker
115,244
Susan Hilton
CENTURY 21 Beal, Inc. - College Station, TX
Texas Aggie Real Estate, College Station Bryan Texas Real Estate

Most of the time when this happens it is that the listing agent did not take control, explain what is needed and what it is going to actually cost the seller when they make it this difficult to show their properties. Not only will you not want to show these properties but you'll remember who the listing agent is and avoid their properties all together.

Oct 30, 2008 12:03 PM #18
Rainer
44,342
Linsey Ehle
M Realty - Rancho Santa Margarita, CA

Rob - Feel free to reblog it.  Do I have to have that enabled if I give you permission to reblog?  I don't know.  You're too kind.  I have that same feeling on AR all the time.  Eveyone's stealing my great blog ideas!  :)

Oct 31, 2008 04:50 AM #19
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Rainer
44,342

Linsey Ehle

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