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Criticized for Being Excellent and Telling the Truth

By
Home Inspector with Clayton Inspection Service, Inc.

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Criticized for being excellent

 

When Tiger Woods wins yet another golf tournament, the accolades flow like Niagara Falls. “Best golfer ever” ,“What a talent”, ”No one better”. It seems like no one can say anything bad about him.

 

Ansel Adams is recognized as the epitome of black and white photography. His skills took decades to hone, and his talent is widely recognized.

 

These are examples of people that have a talent for what they do, they have practiced their craft, they work hard at getting better, and they take pride in their work.  There is a marked distinction between them and the rest of the people that are in their field.  They are recognized for their accomplishments and admired.

 

Home inspectors, for the most part, also take pride in their work. They work hard at getting better, by taking continuing education classes. They practice their craft by doing inspections, the more they do, they better they become. Some even reach the level of the “Tiger Woods” in their industry.

 

A good home inspector is going to try to find everything in a home they can, so that their client can have as much information about the property as possible. They take pride in being objective and telling the truth. There isn’t a need to “make something up to justify their fee”. If the house doesn’t have anything wrong, then there’s nothing to report. It is what it is!

 

On the other side of the coin, it’s just about impossible for an inspector to “create” a problem, just to report on it. You know, make a pipe leak, so we can write it down.

 

A really good inspector will probably find things wrong, that even the home owner may not know about. They may even find things a less experienced home inspector didn’t. The key word here is “experienced”.  The golf pro at the local country club may be the best golfer in the region, but if he played a round with Tiger Woods, it would be very clear at the end of the day how far he has to go to be in the same league. Yet, until he played with Tiger, he was perceived as “the best around”.

 

Good home inspectors seem to be the only professional that is criticized for being excellent at what they do, for telling the truth, for pointing things out that are wrong, and for recognizing problems.

 

It is not generally recognized the potentially high liability that the inspector incurs during an inspection. The best protection from liability is to do an excellent job.

 

The next time you find yourself at an inspection, either as a buyer, seller, or a Realtor, remember that the inspector takes pride in his work, has practiced his craft, and works hard to continue building his skills.

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Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate

I think you are too thin skinned.  We only blame you because you find the problems we don't won't found.

Oct 30, 2008 02:34 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Jack, I agree the inspector has to do his job. A good inspector explains the difference between what is wrong and what needs to be addressed in the future and normal wear and tear.

Oct 31, 2008 12:49 AM
MC2 Home Inspections
MC2 Home Inspections LLC - Indianapolis, IN
Indianapolis home inspection service 317-605-3432

Excellent post Jack!! Call em as you see em and report em as such. The majority of people don't understand how much Liability is actually involved with Home Inspections. Keep doing what you are doing and let the rest fall where they may. 

Oct 31, 2008 02:41 AM
Mitchell Captain
AllSpec Professional Property Inspections Inc - Fort Lauderdale, FL
Home inspections in Broward, Dade, and Palm Beach

No mater what real estate sales agent say they really don't want the best inspector for "their" client.

Nov 01, 2008 12:17 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

I don't believe good inspectors are criticized for being good at their job. At least not by the person who counts, their client. Let the others say what they will. It will sound like what it is, self motivated criticism.

Nov 01, 2008 01:51 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

James,

You are right about clients not being the one doing the bitching. I can't say I have ever heard a client say, "Can you hurry up, I have another appointment", or "My last inspector didn't take this long".

But the point of my blog was to point out that there ARE people out there bashing home inspectors for doing a good job.

Nov 01, 2008 02:08 AM
Mitchell Captain
AllSpec Professional Property Inspections Inc - Fort Lauderdale, FL
Home inspections in Broward, Dade, and Palm Beach

Yesterday I had a real estate sale agent leave, in her words " I'm not use to having an inspection take this long." I took it as a compilment.

Nov 01, 2008 04:06 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

Mitchell,

I know what you mean. A while back I had a Realtor say, "I've never had a home inspection that lasted more than an hour and a half". I just said, "I guess you have never had a good one then".

 

Nov 01, 2008 04:09 AM
Nick Hodak
Pillar To Post - New Bern, NC

Jack,

I too have had clients and home owners say "my last home inspection didn;t tak ethis long". I do take that as a comliment. 

I do agree with you.  Sometimes we get criticized for our reports.  When I introduced myself to an agent about 2 years ago he assked me my thoughts on FPE panels.  I told him that they and their components have a higher than normal failure rate that has lead to some instances of fires due to breakers not tripping when they get overloaded.  He told me that he doesn't like it when inspectors say anything about FPE panels unless there is something visibly wrong with them.  I tried to explain that we are supposed to be giving this kind of information to our client so that they know what conditions and or porblems they may be buying into and if we know about problems with specific compontns common in some homes that it is our duty to at least inform our clients.  It's up to them to make any decisions after the home inspection is complete. 

To this day he has never used me or referred my services.

Nov 03, 2008 07:15 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

Nick,

We used to have kind of an uphill battle with FPE panels in Knoxville too. I just kept trying to educate everyone about then. At our ASHI chapter meetings we discussed them, and decided we would all do what we could to 1. show a unified front about the concern, 2. Try to educate Realtors, seller, contractors, or anyone we were in contact with, and 3. Keep at it.

Now several years later, I have several Realtors tell me that the house I am about to inspect has an FPE panel, and they already have THAT worked out. I would say that just about every Realtor in the Knoxville area knows about the problems with FPE panels. It's just a given now when we report them.

Those in doubt I send to the web site about the panels - that usually works.

Nov 03, 2008 10:18 AM
Erol Kartal
Schaumburg, IL

I've completed about 1500 home inspections and never once had a client complaint. Nothing but praise for doing a good thorough job. But I have yet to have one single agent call me for an inspection. Yes, I am being punished by the real estate community for be a thorough and accurate professional. Not that I really care, but if was an agent I would want the very best for my client. It's obvious that many in the industry don't. 

Nov 04, 2008 06:49 AM