A Great Thank You Letter

By
Mortgage and Lending

Many people claim to have a thankless job.  Most days, the same can be said for us.  Every now and then we have a day that someone stops and takes the time to say thank you.  Below is a letter I received on Thursday from a woman that just closed on the purchase of her new home.

"October 30, 2008

Karl Peidl

Senior Mortgage Consultant

Superior Mortgage
854 S White Horse Pike
Hammonton, NJ 08037   

Dear Karl,

Just a note to say a huge THANK YOU for your help in securing my new townhome. I move in tomorrow and want you to know how much I appreciate your help in getting me to this point.

Thank you for guiding me through this process in such great detail. You were careful to explain everything to me in "layman's" terms to make sure I understood, and thanks to your careful eye on what was happening with the economy I was able to get that monetary break from FHA! I always felt that you were working in my best interest, and cared that you were doing the best job possible to meet my needs.

I could not have had a more positive experience, and within the next few days I will report my experience online via my subscription to Checkbook.org which is used heavily in our area for referrals. I am very glad I came to the ACC the day Superior was here!

As I mentioned to you, I always noticed the tag line in your emails that said if I felt I was not receiving five star service to contact Mr. Cors. Well I am pleased to report to Mr. Cors that the service I received from your office exceeded my expectations.

It was a pleasure doing business with you.

Kind regards,

Lauri Nichols

cc:        Steve Cors, CEO, Superior Mortgage

            Nicola Kennedy, American College of Cardiology"

Right now is not the easiest time to be in this business, but reading a letter like this makes it all worth while. 

Have a great day and remember the impact we are able to make on the lives of others.

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Topic:
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Location:
New Jersey Atlantic County Hammonton
Groups:
Delaware Valley Region
South Jersey
New Jersey & Pennsylvania -- Realtors/Loan Officers/Title Clerks/Real Estate Lawyers
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Rainer
82,537
Julie Staradumsky
Keller Williams Realty - Atlantic Shore - Northfield, NJ
CREN

Dear Karl,  It is nice to see that there are still clients that will take the time to write a Thank You letter.  Keep up the good work.

Nov 03, 2008 03:21 AM #1
Rainmaker
440,320
geri wehry
RE/MAX Select R.E. - Covington, WA
your agent for life

Karl,

Kudos!  It is nice to be recognized and thanks for sharing - it is good to remember that we do make a different for our clients.

Nov 03, 2008 03:26 AM #2
Rainmaker
1,351,744
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Terrific response -- good for you!     I'm sure that most of your clients would share this view, but most people don't take the time to write good news.    Glad that this one did!

Nov 03, 2008 03:49 AM #3
Rainmaker
1,204,974
Tony & Darcy Cannon
Aubrey and Associates Realty - Layton, UT
The C Team

Karl, that is a great testimonial!  Good job in earning that!  I agree with the comments, you must have done a great job!

Nov 03, 2008 04:24 AM #4
Rainmaker
672,229
Jim & Maria Hart
Brand Name Real Estate - Charleston, SC
Charleston, SC Real Estate

What a wonderful testimony to the great work you do for your clients!  Congrats!

Nov 03, 2008 05:50 AM #5
Rainer
108,048
Karl Peidl
Moorestown, NJ
Accredited Loan Consultant

Thanks everyone for stopping by and adding your support.

Nov 04, 2008 03:46 AM #6
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Rainer
108,048

Karl Peidl

Accredited Loan Consultant
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