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Customer Service is Important EVERYWHERE.....

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

 

pained expression

  We had an ambitious list of things scheduled for Friday,...typically we have a list of "His, Hers and Theirs" and decide who will do what when every day. Friday....the list got turned upside down as a stabbing pain woke me at 5 am....the kidney stone scheduled to be laser zapped next week had decided to be a problem. People who have been thru childbirth, car accidents, mutliple illnesses and injuries will tell you that there is no worse pain....Can't say I have experienced all of the above....but I can tell you that you would really have to hate your worst enemy, in-law, competitor, former spouse, nasty neighbor....a whole big bunch to wish that pain on them...OUCH !

     My husband called the Urologist and he had me pre-admitted to a local hospital while I struggled to get out of bed and find something to wear easy on and off...no fashion statement....just comfort, In the car....to the hospital...quickly to my new "home" for the next 18 hours and an IV drip of wonderful pain medication....ahhh....that great little black button...push, push, push....no pain and off to La La Land... one of my favorite places in this condition.

   ALMOST everyone was "above and beyond" in the caring and helpful department...most especially Sarah, who was the transport gal...who anticipated my every need, ache and pain...pillow, ice pack...what a sweetie. She is going to take her M-Cat and go to medical school...I am sending her a note...if she sets up a practice here...I will be her first patient. Such caring when you feel like___________(fill in the blank) is so much appreciated.

     Then....the only person who was "not so much" in the customer service department was the nurse on duty who announced I would be having lab work done...no problem....been there and expected that....and that will include a pregnancy test....I laughed for the first time in a while....and waited for a smile in return and instead got a swift retort "It's hospital policy....you MUST have it !" Having had a hysterectomy over a dozen years ago...I think not....I told her not to have it done, I wasn't paying for it AND my insurance should not be billed for it.  She paraded out of the room.

        I checked with the pre-op nurse later....sure enough, a pregnancy test WAS done....! She had the "last word"....aned contributed, perhaps in a small way, but contributed to the rising cost of health care...and now off to e-mail the insurance company.  Maybe after the hospital...or better yet, the nurse, "eats" enough test costs...they will re-think their mandatory policy and replace it with common sense,

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Hi Sally, Just left you a message on your cell since your other number said if it's an emergency.... It is an emergency to let you know I am thinking about you. Did you have surgery, did it pass, did they lazer zap or blast it?

 Inquiring former RN wants to know.

 Of course they have to take a pregnancy test on everyone.... after all, just recently a man gave birth.

Feel better soon, heal completely(even your knee). Pretty amazing and delightful that you are sharing your experience. Customer Service is Important EVERYWHERE

Nov 16, 2008 12:26 AM
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Sally~ I just came here to reciprocate since you were kind enough to read my post AND comment on it and to say Thank You. 

 Well, I am so sorry to hear you were having kidney stone problems.  Extremely painful  I know!  My husband had the same type of problem a few years back and had to get admitted immediately to have it removed from his duct. 

 Anyway, now see why you questioned what being a Nurse had to do with Real Estate!!  Your nurse was so in to policy and couldn't get past that.  Sometimes we have to do our own critical thinking and decision making!  I can understand your frustration! I wouldn't want to pay for a unnecessary pregnancy test either!  

 I hope you are feeling better and not in too much pain. 

 Hey!  It is funny that you have comments from two RN's that are Realtors in the rain!!  Vickie

Nov 16, 2008 04:13 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Interestingly, Sally, my wife has had three stones in one kidney (one too big to lithotripsy) and passed one of them last week.  She had pain and swelling and I started her on cranberry extract pills.  A few days later, out comes one!  It was NO fun.  We are thinking of you!  Take care.

Now, about that Thanksgiving dinner, if you can't prepare one you and David are welcome here...  we might hit you up for some of your soup the next day...

Nov 16, 2008 07:21 AM
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!

Sally

Customer service is everything.

Sincerely

Tom Braatz

Nov 16, 2008 08:59 AM