Yesterday one of my favorite sellers called me, very upset. She wasn't upset with me, or that her fantastic house hasn't sold after several months. It was something that had happened in her life, and because we have become friends, and because she feels she can talk to me - she unloaded.
It immediately reminded me of another day. It was a day when a dear 80-something lady, the mother-in-law of a dear friend of mine, buried her husband. This was a terribly sad day, and she certainly had reason to be upset.
Someone made a comment to my friend that seemed unkind, and she complained to her mother-in-law about it. This sweet lady put her hand on my friend's arm and said: "Don’t let unimportant people or unimportant things become important."
Think about - almost every time we get upset, isn't it is about "somebody" or "something" that is NOT really important?
That day I decided that "I don't do upset."
I have used this so many times and it always hits home. When I told my seller that story yesterday, she quickly saw that the person who had upset her so was definitely in the NOT important category.
So I urged her to give in to the desire to get all those things she wanted to say out in an email…but send it to me. And then look around at all the good things that have happened for her lately, and repeat after me: "I don't do upset."