Here's a tip: Know my name and don't be rude if you're trying to sell something to me!!!

By
Real Estate Agent with Carolina MaxRealty, Inc.

So I'm pecking away at my keyboard this morning when an unfamiliar area code pops up on my cell phone.  I've gotten a couple of calls from out-of-staters interested in moving to the area lately, so I answer.

"Hi Tracy Wilson this is [some dude] from [some company]."  Blah, blah, blah...

Wait.  Did you just call me Tracy "Wilson"?  I'm used to "Williams".  Or "Pender".  Or "Pender Williams".  But "Wilson"? Could be an honest mistake.  Besides, he just told me his name and I've already forgotten it.  I'm in a good mood today, so let's see where this goes.

"I've been studying your profile and think you're a great agent."

Apparently you didn't study it enough because I've never been Tracy "Wilson".  Besides, what profile are you talking about?  And not meaning to toot my own horn, but exactly what makes you think I'm so great?Tracy Williams Pender, Broker/REALTOR Raleigh Knightdale NC Real Estate

So he goes on and on about how wonderful his referral company is (aren't they all?), gives the typical spill about how they're looking for agents to service my area, then asks for some local zip codes that I work in.  You know the drill.  Of course the first one is taken and the other two are available.  But they're showing a lot of activity, so I need to act on them now!!!

He then asks me for the average selling prices of homes in these areas. 

Wait, if you know that so many people are looking in this area and that we have a lot of activity, shouldn't you know that?

Like I said, I'm in a good mood.  Sometimes I like toying with telemarkets.  So I make up figures for both areas.  I know the figures I give him are both about $100K too much, but he says they are right. 

Oh really?  Well I'm looking at those zip codes in the MLS right now and it says... 

Nevermind.  Let's see what else he has to say.

Mr. Dude then tells me he can cut me a "deal" on these two zip codes for only $225 per month - each.  But don't worry, we're not like those other companies.  There's no annual committment.  Try it for two months then let us know how you like it.

Tracy Williams Pender, Broker/REALTOR Raleigh Knightdale NC Real EstateCan someone stop the turnip truck this dude thinks I just fell from?

So I'm sitting there, amazed at how quickly he flew through the $500 per month and 10% referral fee for each closing when my office phone rings.  The caller ID indicates it's my husband, but Mr. Dude doesn't know that.  So I try to excuse myself by saying his price is outside of my budget and a client is calling on the other line.  Thank you for your interest, but I have to go. 

But this fool continues talking.

Umm, excuse me but I have a real live "client" on the other line that needs my attention.  Thanks but no thanks!

Then he has the nerve - no audacity - to say:

"So what, you're just going to give me six minutes of your time then hang up!?!"

Tracy Williams Pender, Broker/REALTOR Raleigh Knightdale NC Real Estate

First of all, you're lucky I didn't just hang up when you mentioned leads or said anything related to me giving you any amount ending in "hundred" every month.  In those six minutes you've given me inaccurate information, asked me to fork over $1,000, then got ticked off when I said no.  Besides, you're wasting my daytime minutes!  Plus, if you really want to work with "great agents" who would like to to help you with all of these people looking for homes, wouldn't you want an agent that - I don't know - wants to talk to people looking for homes?  How would you feel if one of these referrals called me and I blew them off because some dude was blabbing to me about the great leads he could sell me?  And how can I trust you to research these "leads" if you don't even have the ability to research my name or confirm the numbers I just made up?

Tracy Williams Pender, Broker/REALTOR Raleigh Knightdale NC Real Estate

Apparently he needs to read my blog about customer service.

Leads are important, but paying attention to the needs of the people who have trusted me to help them with what may be the biggest purchase of their lives is moreso.  Well, that and answering the phone when the Hubby calls, but again, our secret...

Besides a referal, rather personal or via a professional network such as Active Rain, is more important to me than a cold call from a rude guy that doesn't even know my name!!!

Comments (7)

Randall Schrader
Competitive Insurance of Dundee - Dundee, FL

Don't you hate people that mutilate a somewhat common name?  It's mildly offensive to me.  Oh, and now you want my business or my money, sure.

Nov 20, 2008 08:09 AM
Stephanie Ballou
Keller Williams Coastal Realty - Dover, NH

Ick. I get them all the time also. Sometimes, if they are really rude or pushy, I let them go on for a while and think they are going to really make the sale. Serves them right. Put your cell phone on the do not call list!

Nov 20, 2008 08:14 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Shucks, Stacy, I mean Ms. Wilson...

Such a little thing to get hung up on.

Seriously, I love listening to salespeople.  Every now and then you get a pitch that you learn something from it.  Not often enough, but it happens.

Nov 20, 2008 08:47 AM
Tracy Williams Pender
Carolina MaxRealty, Inc. - Raleigh, NC
MBA, Knightdale & Raleigh, NC Real Estate

Randall - Yes, messing up my name has always been a pet peeve of mine.  It really bugs me too.

Stephanie & Mark, I mean Mike - I would have considered asking the guy to call me back if he hadn't gotten all rude.  The program did actually sound kind of interesting.  But you never get a second chance to make a first impression...

 

Nov 20, 2008 09:36 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

LOL

 

"Mark...."

Nov 20, 2008 10:48 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Tracy:  I got a sales call from a complete stranger once trying to sell me coaching (I think).  What threw me off was his greeting.  "What's happening beautiful?"  I was stunned at the instant familiarity.  "WHAT DID YOU SAY?"   He repeated himself and then added, "You sure are gorgeous today!"  I cut to the chase.  "What are you selling?"  As I said, I don't even remember, but I let him get it out of his mouth then told him what I thought of his sexist, unprofessional and overly familiar sales approach. It was a weird experience for sure.

Nov 20, 2008 12:30 PM
Tracy Williams Pender
Carolina MaxRealty, Inc. - Raleigh, NC
MBA, Knightdale & Raleigh, NC Real Estate

Chris - WOW!  That was mighty bold of him.  I wonder how many times he's been cursed out for that?  It would have been really funny if Chris was short for Christopher...

Nov 21, 2008 12:02 AM