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New Rock Tops Granite Store in St. Louis Receives Recognition from area Consumers for Excellent Customer Service

By Charlie Thiede

Home Builder with Rock Tops Granite

November 27, 2008 09:26 AM

At a recent tour of Rock Tops Granite showroom consumers see evidence of quality control procedures and their 100% customer satisfaction policy

St. Louis, MO - Bob Gasiorowski, owner of Rock Tops Granite, was recently interviewed by Mark Maupin, a real estate investor, mentor and college instructor. Mark said, "I love what Rock Tops Granite, one the largest granite and marble countertop fabricators and installers in the United States has done to ensure customer satisfaction. This company has completed over 10,000 installations during 2008 alone; therefore, they must be providing a great service."

Rock Tops Granite has been recognized as one of the nation's fastest growing companies. They began in Southeast Michigan as a supplier to large home improvement stores. Since they shifted their focus to the retail market, they have opened 7 stores in Michigan and 10 more nationwide. St. Louis celebrated their grand opening a few months ago with a store opening in Maryland Heights.

During a recent tour of the new show room, consumers observed the people working there. One person spoke up and said, "What I observed was good old fashioned hard work with focus on customer service. Everyone was being helped and questions were being answered."

Rock Tops Granite is known for their quality control practices and customer communication policies. Customers are encouraged to spend extra time looking over the work at the time of installation to make sure everything is perfect. Bob explained, "The last thing I want is an unhappy customer who feels that "Rock Tops Granite countertops are a rip-off, or that the company is unscrupulous. I want to be sure the customer is completely satisfied before they sign off on the job and the installer leaves their home." Bob also spoke about Rock Tops' rigid hiring process and the detail that goes into checking future employees' references and background checks.

Bob proudly showed a group of customers their state of the art computer controlled stone processing equipment for cutting and shaping the granite countertops. Bob explained, "This system expedites the field measuring process, and it is especially attractive for remodels because the technology allows for detailed measurements to be taken and accurate data to be collected, without having to remove the existing counter tops. Customers don't have to live without use of their kitchen while their replacement counter tops are being fabricated. It also helps to map uneven wall surfaces for an accurate fit and finish."

So if you're ready for the most perfect countertops at the best possible price, or if you simply enjoy looking at beautiful things, stop by Rock Tops brand new showroom and manufacturing facility in Maryland Heights, Missouri, servicing the St. Louis area, Chesterfield, Ballwin, Creve Coeur and neighboring cities and communities. Visit http://www.rocktopsgranit.com to learn more.

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