I DON'T want another "Satisfied" Feng Shui Client in Huntington Long Island.
We are always happy leaving a job where we've done a good job-another satisfied client we think.
I had a WOW moment the other day from customer service I received. And it made me think that I don't want a satisfied client-or even a happy one. I want one that I've WOWED.
We ALL believe we take the very best care of our clients at all times. We all believe we go way above average in our approach to the way we deal with them. We are there for them 24/7 in most cases, even worrying when we take a rare vacation. Some of us never leave home without a way we can stay connected: cell phones, blackberry's and our traveling notebooks make it easy.
I had recently signed onto a new site (for me) that has been highly recommended on Activerain for a long time. I usually use my own pictures (because I love Localism) but I was missing those wonderful cartoons that I enjoy so much on others posts.
I signed onto clipart: iCLIPART - millions of downloadable royalty-free clipart images
When I went to download my first picture (which was just PERFECT) for my post, I couldn't download it into a JPEG format. My computer is getting on in years and it doesn't accept any other types of pictures. I tried over and over, reading and re-reading the directions.
It gave me a choice of Bitmap or GIF-but not JPEG. I finally contacted the company later that evening and woke up to a long email describing things I should try. It seems because I have AOL, it may cause me to lose some of the capabilities of this site.
I tried again. And again. And shamefully sent off another email. I knew I would have to wait days, it was Thanksgiving Eve. Resigned to computer issues, I didn't give it another thought.
My phone rang the next morning...Thanksgiving. As I was beginning to prepare dinner I received a phone call from this incredible site. Did I mention it was THANKSGIVING? A day that everyone is busy on with a site that has thousands of members.
The very king (and patient) customer service representative (helpful person named Allyson) walked me through the steps to sign on in JPEG. I am still stunned by this incredible act. I love my clients dearly but don't know if I would have taken time out of my busy day to help others on something that really could wait. Before yesterday.
When I mentioned something to that effect Allyson just told me that ONE unhappy client was one too many.. I may have to re-think everything I do as far as customer service. THE IMPACT OF THAT ONE PHONE CALL WILL NOT ONLY BE SOMETHING I WILL ALWAYS REMEMBER BUT I WILL BE SURE TO ENDORSE THIS COMPANY FOR ANYONE THAT NEEDS QUALITY PICTURES-and they can rest assured that they will be treated like royalty.
Do YOU treat YOUR clients like Royalty? Maybe it's time we don't just go above and beyond but we do something that we can WOW them with!
Certified Feng Shui Consultant Carole Provenzale together with Laura Cerrano are the Founders of Feng Shui Long Island & New York and provide on site Feng Shui Consultations for residences and businesses.