Have you ever had a customer that you worked with for years?
You would spends days and days with them, walking lot after lot. You spent $300 buying happy meals, not to mention the gas you purchased.
You even wrote a couple of offers that were refused.
Then one day............They go behind your back and purchase from someone else!!
What do you do? Do you call them and point blank ask them whats up? Do you send them a card congratulating them on their purchase?
This has happened a couple of time. Where is the customer's loyalty? Is there such a thing as loyalty anymore?