Here is the continuation of Conflict Management. I have abbreviated and condensed as much as I could and still hopefully make sense.
Here are five don'ts when dealing with conflict.
•1. Don't deny the problem.
•2. Don't underestimate or exaggerate the problem.
•3. Don't hesitate to deal with the problem.
•4. Don't fret over the problem, it never helps
•5. Don't express the problem to those who are not potentially a part of the solution.
Here is a seven step process to solving problems.
•1. Examine the trend. Don't look at a snapshot.
•2. Clearly identify the specific problem and its cause.
•3. Describe the ideal situation in detail.
•4. Write out the steps to achieve the solution that will bring closure to the conflict.
•5. Identify the resource you need to accomplish the steps of the solution.
•6. If it is a big problem, break it down into smaller components.
•7. Follow up. Never assume that it is all settled. Make sure.
As Real Estate Professionals we are not surprised by conflict. However, I am often surprised by how some deal with it in unprofessional ways. I hope the above suggestions help and please feel free to add your suggestions, I need all the help I can get.
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