Here is the third and last part of Conflict Management; although very abbreviated I hope it's been helpful.
Eight ways to approach conflict
•1. Speak the truth in love
•2. Seek to understand the others point of view.
•3. Seek common ground
•4. Make expectations clear
•5. Stay focused on the issue at hand
•6. Maintain direct communication
•7. Listen and don't respond defensively
•8. Follow up. Never assume that it is all settled, make sure.
There are several different difficult personalities to deal with. Understanding these and being clear on the type of personality you are dealing with will help you choose your words and actions.
•1. Sherman tank
•2. Space Cadet
•3. Thumb Suckers
•4. Wet Blankets
•5. Garbage Collectors
•1. Love unconditionally
•2. Ask God for wisdom
•3. Stay emotionally healthy
•4. Be honest with God, yourself, and others.