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Cell Phone Service

By David Slavin

Real Estate Agent with Keller Williams Premier

December 05, 2008 06:51 AM

By David Slavin, ABR, SRES www.DavidSlavin.com

Consumer Reports rated cell phone service throughout 23 major metropolitan areas across the country. The cell phone companies rated were Verizon, T-Mobile, AT&T, Alltel and Sprint.

The cities rating Verizonas the best service are: Atlanta, Boston, Chicago, Dallas-Ft. Worth, Denver, Detroit, Jacksonville, Fla., Las Vegas, LA, Miami, Minneapolis-St. Paul, New York, Philadelphia, Phoenix, San Antonio, San Diego, San Francisco, Seattle, St. Louis and Washington.

The cities rating Alltel as the best service are: Charlotte, N.C., Cleveland and Tampa, Fla.

All 23 cities rated Sprint as the lowest. It looks like a landslide for Verizon as the big overall winner.

As far as customer service... here's the results:

Verizon
Alltel
T-Mobile
AT&T
Sprint (last place again)

I'm so glad that I'm a sprint customer. When my contract is up, I may be making a change.

What cell phone service do you have and how would you rate them on a scale of 1-10 with 10 being the best?

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Comments(14)

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Colleen Cooley

The Corcoran Group - Jupiter, FL

CRS - Jupiter Florida

Here is South Florida Sprint gets the best reception. Friends with verizon sound like they're under water! I guess it has to do with tower location.

Dec 05, 2008 06:56 AM

David Slavin

Keller Williams Premier - Katy, TX

CDPE, ABR, SRES Keller Williams Premier

Colleen - This was a survey of Consumer Reports subscribers. I haven't had many issues with Sprint which is why I've been with them for so long.

Dec 05, 2008 07:10 AM

John Cannata

214-728-0449 http://TexasLoanGuy.com - Frisco, TX

Texas Home Mortgage - Purchase or Refinance

Personally, I didnt think Verizon had good customer service at all. I had issues with my phone and they were never resolved. After several weeks, I finally switched to AT&T. I have not had any major issues, but for the ones I have had, they handled the problem quickly and painlessly.

Dec 08, 2008 02:56 AM

John- I have Sprint and haven't had any issues with them but they were last in all states.

Dec 08, 2008 03:55 AM

Bill Gassett

RE/MAX Executive Realty - Hopkinton, MA

Metrowest Massachusetts Real Estate

Hi Dave - I have Sprint but have not found many issues. Reception is always pretty decent.

Dec 08, 2008 05:24 AM

Keith McMullin

Port Aransas Realty - Port Aransas, TX

Port Aransas Real Estate

I have Spirnt as well. I recently read that they are losing tons of customers every quarter. I guess the customer service plays a big part in that. I moved to the $99 "all you can eat" plan when it came out earlier this year. I don't know if the other carriers have matched that offer.

Dec 08, 2008 07:55 AM

Jim Albano

Prudential Damiano Realty - Little Falls, NJ

Team - Jean-Marie Vantuno / Realtors North Jersey Real Estate

I have ATT (formerly Cingular) and the service has been pretty reliable. Plus the roll over minutes are a plus.

Dec 08, 2008 02:24 PM

Steve Shatsky

Dallas, TX

I have my Blackberry with T-Mobile (we get discounts on plans and equipment through KW) and have been very happy with the service.

Dec 08, 2008 04:10 PM

James Wexler

wexzilla.com - Scottsdale, AZ

I am not surprsied to see Sprint at number 5, but I have sprint (wish they had Iphones) and I am very happy with my service and plan

Dec 15, 2008 07:38 AM

Gena Riede

Riede Real Estate, Lic. 01310792 - Sacramento, CA

Real Estate Broker - Sacramento CA Real Estate (916) 417-2699

David, I was with Sprint for many years and had great service here in the Sacramento area as well as in Mexico and Hawaii. However, I decided I wanted the "STORM" that Verizon was the only one offering and I made the switch this month. So far I am very pleased.

I had 2 phones with Sprint with unlimited calls and was paying well over $200/mo. Now, I'm down to one phone and my bill will be $150 so I'm saving money for a change.

Dec 17, 2008 01:50 AM

Joseph D. Federico

Realty ONE Group-MVP - Naples, FL

Southwest Florida Homes with Joe Federico

I have my blackberry with AT&T, the best service I think here in Mass.

Dec 17, 2008 01:54 AM

Marchel Peterson

Results Realty - Spring, TX

Spring TX Real Estate E-Pro

David, I've actually been very pleased with Sprint. Our son is in his second tour of Iraq and they have been wonderful about putting his phone on military rest and taking it off for the month when he gets his R & R. For the most part I get good receiption just about anywhere also.

Dec 17, 2008 03:26 PM

Karen Kruschka

RE/MAX Executives - Woodbridge, VA

- "My Experience Isn't Expensive - It's PRICELESS"

David We have had Verizon ever sincw we got our Motorola "brick" way back wnenever that was. We've been pleased with the service and have no reason to change, Karen

Jan 04, 2009 05:20 AM

Terry Miller

Miller Homes Group - Tyler, TX

Miller Homes Group and Tyler Apartment Locator

I left sprint 5 years ago for Verizon and man was it a great move.

Feb 15, 2009 02:46 AM

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