Bad reputation for Realtors

My wife has been reading lots of articles on real estate on the internet since I joined the business last year.  I am really surprised by the number of articles and letters to the editor that bash Realtors.  While, as with many other professions (lawyers, used car salesmen, ect), there are some bad apples, I have been very surprised by the number of individuals who are really upset with the agents they used in the past.  I have always believed that we must take care of the clients, because it is repeat business and referrals that make us successful, so it was a little shocking to me the number of people that think all Realtors are money, hunger parasites.  I feel I am here to help someone in need of a home, find someone else who desires to sell thier home, and if I can make a living while doing that...great.  But my number one concern is taking care of my clients.