Customer service is paramount to generating trust and sales in real estate. Nearly every agent Web site you encounter references "customer service" and how great we are at delivering it. Other than client testimonials, little anecdotal evidence accompanies the claim of giving great customer service. That said, here are several instances of customer service I have been privileged to deliver over the last several years (first of three posts):
Mature Moves...
This senior client needed to sell her home and buy another quickly, which sounds simple enough. But other than the equity in her home she had limited funds, no family and just a few friends who helped as best they could. The mission was to sell her home and perform a simultaneous closing on another without providing a good faith deposit. Also, she wanted to find a place to retire on the water for under $250,000!
Several weeks later we found a buyer. We now had 30 days to find another home - on the water. We began researching waterfront communities all over Florida and my client found a new condo in the Panhandle, which is a five hour drive from the Treasure Coast. I arranged for her to meet with the builder and was to receive a referral fee for my efforts but her 20 year old car decided to quit. So off we went in my car. The condo was in a tiny hamlet just steps from the gulf and she decided to purchase it. After some negotiating the builder agreed to go to contract with just her signature and the promise of wiring funds for the all cash transaction on the day of closing.
Now all we had to do was get her packed and moved. Flash forward to moving day. The movers were a free lance operation and were nowhere to be found on closing day, so I rented a van and drove my client and her belongings to her new home, arriving after midnight. My colleagues thought I was certifiable but helping my client achieve her goal was its own reward.
Next Post - The Out of Town Buyer
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