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Managing Fear With Today's Consumer

By
Education & Training with MarQeteer

FUD.

Fear.  Uncertainty.  Doubt.

We've been taught this philosophy in competitive sales for years and years...and now we have the result:

A bizarre evolution to today's consumer, who is jaded more than any consumer in the past.  And even more fearful of making even the most minor commitment until they're absolutely sure of who they're committing to.  Now they have fear, uncertainty and doubt about damn near everyone.  And who can blame them?

Remember this as you jump through the hoops you jump through every day to take care of your prospects and clients.  They're scared and they just need reassurance that you're on their side and not merely trying to squeeze them into your agenda:)

Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

Fear - even the strongest among us has experienced this at some time. This is a scary time but it will pass.

Dec 11, 2008 01:45 AM
Jenn Neumann Deer
RE/MAX Southern Shores - Surfside Beach, SC
Surfside Beach Real Estate

Fear does seem to be everywhere lately.  There are some great prices right now, but that's also what I told a few buyers last year and now this year the prices are even lower...so i can see some reason for their hesitation.  I'm sure there will be some hoop jumping going on in the future. =)

Dec 11, 2008 01:54 AM
Denise Gray
Realty World Alliance - Wichita, KS
Realtor SRES, Wichita Kansas Homes

Not a whole lot you can do to make fear go away. Even holding their hand and walking them through only works when you have them right there. Let them go home and their minds take them back.

Dec 11, 2008 01:54 AM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Hi Mark

One of the key roles for real estate professionals today is to build a high level of rapport with their customers to control the customers fear and their stress.

Good luck and success

Lou Ludwig

Dec 11, 2008 02:23 AM
Mike Frazier
Carousel Realty of Dyer County - Dyersburg, TN
Northwest Tennessee Realtor

Mark,

It is taking longer for me to gain the trust of new clients but I am hard at it.

Dec 11, 2008 02:30 AM
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Good point!    It is a fear market, right now, and is seen in all venues, not just in the real estate world.    Until consumer confidence returns, this muddle remains.  

Dec 11, 2008 03:04 AM
Anonymous
Jackie Lewandowski,GRI Spring Hill, FL (Century 21 Alliance Real

I totally agree, but it is just not in the real estate industry, it is everywhere.  Customer service has been trivialized for may years and replaced with greed.  Until companies start putting people first instead of their own interests fear and his brother skepticism will always be a battle to overcome.

Jan 02, 2009 05:01 AM
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