Customer service is paramount to generating trust and sales in real estate. In this second of three posts I discuss a recent experience with an out of town buyer:
The Out of Town Buyer...
They were a professional couple from Boston seeking a club community offering both golf and boating who surfed into my Web site one evening. Their Email asked if such properties existed in our section of the Treasure Coast and could I show them listings the next day - the only time they had left before heading home. "Express" showings are a specialty of mine and I showed them a half dozen properties while introducing them to Palm City. They fell in love with a beautiful club community and a property with a terrific waterfront location. Three weeks later they were back for another look and we submitted an offer that was several hundred thousand below asking price. Needless to say the counter was laughable and they resigned themselves to not getting their dream home. But I encouraged them to stick with it and after months of on and off negotiating, a change of listing agents and a dearth of other buyers an offer was accepted just $50,000 above the original. With the buyers back home and unable to return during the settlement process I handled all the details including inspections, post-closing repairs and finding a tenant (they decided to rent it out the first year). All these activities were transparent to my clients, who tended to their busy schedules. They were truly amazed how easy I made the transaction for them and recently referred another client who is interested in a similar property.
Next post: The Absentee Landlord
First post: Mature Moves
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