Do You Use Outlook Express? Watch Your SENT Folder!

Education & Training with Sell with Soul

I'm addicted to my Outlook Express. Been using it for, oh, probably ten years now. It was a oereal surprise to me to discover that other people DON'T use good old OE! To me Email = Outlook Express.

Well, about a month ago, I started having problems sending messages. If you were communicating with me during that time, you might remember getting ten identical emails from me at a time, one right after the other. Apparently, my SENT messages were going to my Outbox, but weren't able to move to the SENT folder; thus they were being sent over and over again. Because I was in the process of moving my Internet server, I figured it was related to the switch, and didn't worry too much about it (oops).

Well, yesterday, I went into my Sent folder, looking for a message I'd written the day before, and BAM! NO messages. "There are no items in this view." I exited, came back in, held my breath... and BAM! Still "There are no items in this view." Oh, sh*t.

My entire business history is in my Outlook Express folders. This was starting to look mildly catastrophic.

I called Microsoft Technical Support and I tell ya' - say what you will about Microsoft but they were great. For the low, low price of $59 (yeah, that annoyed me, but whatever), I was immediately connected to Benny in the Outlook Express department. He spent two hours with me and installed a special Outlook Express Repair program on my computer which he hoped would recover my 12,313 lost emails. And, it took 15 hours of run-time, but it worked!

The punch line? Your Sent folder can fill up. Mine was at 1.99 GB (whatever that means), and when it hit that threshold, it simply deleted all the messages. So, today, I have to go through all 12,313 recovered messages and delete the ones I don't need. And, of course, keep an eye on my Sent folder forever and ever.

Thank you Benny!

Feel free to check in with me today to see how the clean-up process is coming along...



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Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Thanks for that information - I have not had that problem but will watch for it!

Dec 16, 2008 12:05 AM #3
Bonnie Randklev
McCormick Realty - Bullhead City, AZ

Yikes, that happened to a friend of mine too plus she lost her address book. Talk about work entering 15 years worth of email addresses.

I use yahoo for work and clients and always clear out sent messages. I also use the Wise Agent Program for clients for newletters etc. At home I use incredimail for friends and family. Make sure to empty your deleted folder as well.

Dec 16, 2008 12:06 AM #4
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul


Back up your stuff TODAY! I believe that these things happen to keep us on our toes AND to enable us to help our friends do the same!

Dec 16, 2008 12:10 AM #5
Sheila Moran
RE/MAX Access (Garden Ridge, San Antonio, New Braunfels) - New Braunfels, TX, RE/MAX Access, 210-32


Geez, one more thing for me to work on....

Thanks for the tip though....I'll be thinking about you today doing your clean up!

Dec 16, 2008 12:15 AM #6
Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production

Good to know...I live on this, but haven't experienced your woes....but I'll keep abreat of it.

Dec 16, 2008 12:41 AM #7
Home Loan Search.Online
Home Loan Search Online - Newnan, GA

Thanks for letting us know. If try to achive my emails so thst I can go back to them when necessry and they won't take up as much file storage space. I use Outlook exclusively for my email.

Dec 16, 2008 01:47 AM #8
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Thanks for the heads up!  I use Outlook, so I'll take a look at it today and make sure I'm okay. 

As for the charge, yeah, I know, but when I am in panic mode, I'm more than happy to whip out the credit card and just have someone FIX it!  LOL

Dec 16, 2008 02:41 AM #9
Robert Rauf
HomeBridge Financial Services (NJ) - Toms River, NJ

There are a lot of features in Outlook that work great. and if you have a Blackberry, they talk to each other seemlessly... Calendar, to-do list and all.

The full blown Microsoft office version of OUTLOOK doesnt have the problems that OE has.

I had a breif stint at my old company when we used Lotus notes, and I MISSED OUTLOOK.

Dec 16, 2008 03:16 AM #10

Hi Jennifer,

Thanks again....

about outlook express each individual folder can hold upto 2GB of emails as in Office Outlook all folders are stored in one main folder which might get corrupt once it reaches 2 GB.....the best way to avoid that problem is to archive the emails.... as in outlook Express you can always create new folders and drag and drop the emails......


Dec 16, 2008 05:16 AM #11
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

I don't use Outlook, but YIKES!!! Thanks for the input. You do have to be careful.  How is the sorting going. Are you needing to peel your eyes literally from the computer screen?

Dec 16, 2008 07:35 AM #12
Ryan Shaughnessy
PREA Signature Realty - - Saint Louis, MO
Broker/Attorney - Your Lafayette Square Real Estate Partner

I am curious now.  I use Outlook for e-mails, calendaring, etc.  Recently, I have talked to more than a few agents who don't use Outlook or Outlook Express.  I didn't ask what they do use.  However, it sounded like they just use the mail server at  Frankly, it seemed a little bizarre to me.  Am I missing something or is there life without Microsoft?

Dec 16, 2008 08:31 AM #13
Alexander Harb
Knights Investing - Mesquite, TX
Dallas, Texas Real Estate Investing

I am using Outlook 2004....... it works well and I will be getting the real estate patch for it soon....



Dec 16, 2008 08:57 AM #14
Linda Jandura
Raleigh Cary Realty - Apex, NC
Realtor, North Carolina Buyer & Seller Specialist

I don't use Outlook, but just had 2007 installed on my computer. Whenever I type a messsage though, there's no send button. I don't want to spend too much time figuring this out, since I use IE for all my stuff. Yahoo and Google keep all my emails just fine.

What would we do without the Internet now?

Dec 16, 2008 10:46 AM #15
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Jennifer, I can imagine the sick feeling that you must of had in the pit of your stomach when that happened.

I have also use Outlook Express for years, and continue to use it of my personal e-mail, but for my business e-mail I have the full blown Outlook program.  If you can I would encourage you to switch to the full version of Outlook, because if you like Outlook Express, you will LOVE the full program.  It has a lot more options, but yet a very small learning curve since the two look alike.

Dec 16, 2008 11:14 AM #16
Sue Gabriel
Cleveland, OH

I also wonder if Outlook does the same thing.

But I wish you'd have told me this happened to me about 18 months ago, and I bought a 'repair kit' online. Probably the same thing you just bought. I could have sent it to you! I took forEVER, but it worked like a charm!


Dec 16, 2008 11:20 AM #17
Kim Peasley-Parker
AgentOwned Realty, Heritage Group, Inc. - Sumter, SC

I think I would have freaked out completely!!!!  Glad there is a solution and it has worked.  I will have to keep an eye out on mine.

Dec 17, 2008 01:42 AM #18
Tim Bradley
Contour Investment Properties - Jackson Hole, WY
Commercial Real Estate Expert in Jackson Hole, WY

If you look at all those sent emails, you'll see that the bulk of the space is taken up by attachments, not the actual email. I strip all attachments off sent and received emails. The attachments get saved into a folder on my computer, and there's a folder for every address (deal) that I have ever worked on. Do that, and you'll never run out of room in your email storage...

Dec 17, 2008 12:25 PM #19
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Tim - this is a GREAT tip! Is there a way to strip them all at the same time?

Dec 17, 2008 10:28 PM #20
Mary Kent
Five Star Real Estate - Grand Rapids, MI
Grand Rapids to the Lake Shore

I use outlook and was running a copy of office professional circa 1997 and it happened to me, uuurrrgg. I purchased office professional 2007 and feel reborn. It did take my computer fella sometime to recover my data.

Dec 26, 2008 08:42 AM #21
Chuck Capan
REMAX River Cities - Moline, IL
REALTOR Licensed In IL. - Moline Homes Quad Citie

Buy two USB flash will probably be less than $59 ;)

Back up ALL of your Outlook folders AND all of your documents to both USB drives.

Keep one backup at the same location as your workstation.

Keep the other one off a friend's or relative's house for example.

Get in the habit of periodic is not hard OR time consuming.

Rotate the 2 drives.

If you do not have a backup plan in place someday even Benny will not be able to save you...guaranteed.

Put a dollar value on this data...$100...$1,000...$10,000...more?

Dec 28, 2008 09:54 AM #22
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