The Virtual office? Have we really come this far? Wow! I think it happened and I didn’t even know it. I work for this great little company, Brio Realty. Today as I was swamping through my emails there was a message about the use of desk space at the office. The jist was the office is not a coffee house, don’t use that way. I didn’t think to much of it cause I work from my home/car/star bucks…
I have a system; I prepare all possible documents needed to make the offer at my house after I confirm the appointment. I meet the client at the home I intend to sell them. If it is vacant we do the paper work there, if it is occupied we go to Starbucks. I go home and fax the offer to the listing office. From home I call the listing agent, if the offer is accepted it is faxed to my office and our office support staff emails it to me.
This is a great way to do business, if I have a question I call by broker – I don’t drive to the office. I farm my neighborhood, so I walk my dog; I talk to my neighbors (potential clients) and I blog on Active Rain.
Brio Realty gives me about 20 leads a month, and they are good hot real time leads. Then they give me an easy to use client management system, all my work is automated. This system does my daily home searches on the MLS, sends out my email campaigns and manages my task list. So I can handle all the property information request from my clients. This even addresses the different communication styles people prefer. Some prefer emails some prefer phone, of course to sell the property that is done in person. I do showings 2-3 times a week.
Wow this is when it hit me. I get an incredible split and all this for free, Because Brio Realty isn’t housing all the Realtors “water cooler” time. I work in a Virtual office and I didn’t even know it.
Just for the record Brio Realty has an impressive office with a fancy conference room that can be used by any of our agents. They have a professional staff at the front desk. No “floor time agents” doubling as secretaries. We have on going Open Forum classes several days a week so our agents can prioritize their schedules and attend when they need to. My clients come first, I never tell them I have a mandatory meeting, tour or floor time.
This really takes customer service to the next level and should be an example of a full service brokerage.
I am not a recruiter, just a grateful and happy agent.
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