Wondering What A Community Association Manager Is/Does?

Real Estate Agent with Community Association Manager

CyndiOften when I tell people I'm a Community Association Manager I need to explain to them what I do. The short version could best describe me as the person that manages the common property and services of planned communities and/or condominiums through their homeowners' associations. 

At my office, most of the community managers have eight to twelve properties that they are responsible for and oversee.  I currently have 8 properties that I manage and I co-manage two more with another person.  Our typical day starts about 8:00a.m. and each of us can construct our day to the needs of our communities and job responsibilities. 

When we are in the office, most of us are answering emails, taking and returning phone calls, negotiating with contractors, paying association bills, monitoring finances, writing letters, relaying information, organizing paper work for upcoming meetings or completing paperwork from a meeting the night before.  As well as maintaining the association files. 

When we are out of the office we are often out at one of our properties for an inspection of the community.  A community inspection can involve a variety of things.  Some of the items we check are what's called the common areas of the property.  An example for this time of the year would be to go out and make sure the entrance signs and entrance way are ok, street lights are working, to check the landscaping making sure there's no broken limbs, dead trees or damage to the property.  If there's ponds/lakes we check them, we also check any playground and park equipment.  If there's been a snow, we check to make sure the snow was plowed and removed properly by the contractor for that community.  When the weather is warmer, we are often checking on the landscape, coordinating maintenance work, checking on pools and clubhouses and working with homeowners, the board and the architechtural committee on various homeowner improvements.  The other important part of our commnunity inspections are to make sure no one is in violation of the covenants for that community.  Each community has there own set of covenants and restrictions that we monitor and help to enforce.

This job also requires the community manager to attend each community's board meeting.  Some of the communities are monthly and others are bi-monthly meetings. Most of these meetings are in the evenings.  There are days when I do not return home until after 9:00p.m.

What I like best about my position is the diversity the job provides and that I get to meet and help some wonderful people along the way.  Well, I hope that helps to answer the question "what is a community association manager?" 


ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA

Just popped by to wish you a Merry Christmas and a Happy New Year!  Cute photo in the's a keeper :)

Dec 22, 2008 03:49 PM
Thesa Chambers
West + Main - Bend, OR
Principal Broker - Licensed in Oregon

My daughter kinda does the same thing - there is a lot to do and a lot of stuff to keep moving - glad to see you back with us - missed you both

Dec 22, 2008 04:13 PM
Cindy Marchant
Keller Williams Indy NE 317-290-7775 - Carmel, IN
"Cindy in Indy" , Realtor, Fishers Real Estate

Hi Cyndi, it is so great to see your post; you have been an icon in the Rain for Indiana! 

Would it be under the Community Association Manager's umbrella to ensure the neighborhood streets are driveable?  We do have plows for snow, but I'm telling you the ice is horrible.  Last night was probably an exception, I doubt anything could have made a difference.  But, our neighborhood doubles as an ice rink a lot!


Dec 24, 2008 12:03 AM
Cynthia Sloop
Community Association Manager - Indianapolis, IN

Cindy in Indy - nice ring, I use to use that one. . .  Yes, we try to keep the streets clear but this is also a judgement call from our Boards of whether the money to salt will be spent.  Some agree to do it, others can not due to a strict budget.  Depending on the size of a neighborhood, salting can costs hundreds of dollars.  Many HOAs are struggling because of the economy and assessments being paid behind.

Dec 24, 2008 01:15 AM
Aaron Bosshardt
Bosshardt Realty Services, Inc. - Gainesville, FL

This is a nice post Cindy. But as Rodney Dangerfield once said "oh you left out a lotta stuff". How about managing the one member on every board that is always stirring the pot. And the one owner in every association that constantly is at war with the board. Or how about constantly explaining to the homeowners what the documents that they never read say! LOL!

Dec 24, 2008 09:08 AM
Karen Hurst
Rhode Island Waterfront!

Happy Holidays Cindy!  I'm glad you enjoy your position. At least it sounds like you do:) Kind of sounds like a Real Estate agent's day.

Dec 24, 2008 02:05 PM
Cynthia Sloop
Community Association Manager - Indianapolis, IN

Aaron - It sounds like you've walked in my shoes!  Yes, I did not talk about the challenging behavior that happens from time to time and brings spice to the lives of managers.  I figure I'll need material for other posts down the line (LOL).  Thanks for commenting!

Karen - Thanks for stopping by.  Hope all has been going well for you.  I'm happy to be away from the collection job I was working prior to being a CAM.  At least I get to use the skills I've developed over the years from being in real estate.

Dec 24, 2008 11:50 PM
Aaron Bosshardt
Bosshardt Realty Services, Inc. - Gainesville, FL


    I have. And yeah probably better not to get into all the negative stuff right? I just wanted to let you know that there are some people out here that appreciate all the hardwork of our CAM's.

Happy New Year!

Dec 27, 2008 05:21 AM
Heather Fitzgerald
REALTY WORLD-Harbert Company, Inc. - Greenwood, IN
REALTOR Greenwood Indiana Real Estate

Glad to see you are back, hope that you are doing well.

Jan 13, 2009 03:53 AM