PERSONAL PHONE CALL .. E-MAIL or TEXT ??

By
Real Estate Agent with Coldwell Banker United Realtors® ~ 512.750.6899

 

emailText messaging and email  are great in their place but sometimes messages get lost in translation or the wrong tone is perceived in their brevity of form of communication.  An old-fashion phone call can sometimes be the best communication option.phone

I find when negotiating an offer email is a quick and acceptable way to deliver the documents but it's important to talk directly to parties when giving pertinent information about the offer.  Often times I present a letter from the buyer or about the buyer when submitting an offer. Sellers like to know if they are relocating, moving up or down, if they have children or something to make that name on the contract become a person or family to whom they can relate.  

It is good to let the seller know how much you like their home and the positive attributes.  Lately all they are hearing are negative comments, the paint color isn't right, the appliances are wrong, the counter tops need to be changed, etc.  In today's market it helps to establish a rapport throughout negotiations. 

No one likes to feel taken advantage of and many sellers who must sell know from the beginning it's a buyers market.  It's easier to accept the inevitable when they are treated with respect and can gracefully accept the situation with some dignity.  So even though our email and texts are great for quick communications we need to remember in order to make a difference in our transactions there are times we need to rely on our phones and face to face communications...

 

 

 

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Tags:
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Ambassador
296,340
Tim and Pam Cash
Crye-Leike (Sango) - Clarksville, TN
Real Estate Professionals - Clarksville TN

Dorie, I use email in terms of making first contact with a hit on the website.  You do have to be careful in respect to the wording of your message as many times it will be preceived in a different light than what the sender meant.  I believe that offers, requests for feedback, etc, are best done by phone or face to face.

Dec 23, 2008 08:22 AM #1
Rainmaker
3,815,112
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Tim & Pam,

Thank you for your comments. I agree! Merry Christmas and enjoy the holidays!

Dec 23, 2008 08:32 AM #2
Rainmaker
627,617
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Dorie, I totally agree with you. A phone call makes a huge differnce. I think email and text have their places, but a voice on the other end of the line is the best way to communicate.  I recently did a transaction with an ( almost) blind person. There was no email, and if I sent her something in the mail, I called her to let her know it was coming, and what is was. We met together for every extension and objection. It was an awesome experience, because I got to know her a lot better, and she got to know me as well. The distance between us was over 60 miles. I would have resorted to email, and missed out on a great oppotunity, if things had been different. Thanks for the post.

Dec 26, 2008 11:08 AM #3
Rainmaker
3,815,112
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Mary,

Wow, I'm sure your experience was very gratifying working with your client. You are right you would have missed out on a wonderful opportunity if you hadn't gone the extra mile! Tanks for your comment.

Dec 27, 2008 05:19 AM #4
Rainmaker
2,394,954
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I agree.  I try to vary my methods of contact.  I want my sellers to know that just because I don't have anything going on with their home that I haven't forgotten I am trying to get it some attention!

Dec 30, 2008 10:46 PM #5
Rainer
225,598
Diane Bell, Hilton Head Real Estate, Bluffton
Charter 1 Real Estate, Hilton Head, Bluffton, SC - Hilton Head Island, SC

I love email communication but it can never take the place of the personal phone call interaction. 

Dec 30, 2008 10:51 PM #6
Rainmaker
284,761
Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate

I always like to have phone converstations with people whenever I can.

Dec 31, 2008 01:34 AM #7
Rainmaker
3,815,112
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Evelyn,

It is important to try any way to keep in contact. The sellers apprciate your efforts.

Dec 31, 2008 02:22 PM #8
Rainmaker
3,815,112
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Gene,

I agree phone conversations are the best form of communication!

Dec 31, 2008 02:27 PM #9
Rainmaker
3,815,112
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Diane,

You are right! I believe phone conversation is the best. Some things get lost in translation!

Dec 31, 2008 02:29 PM #10
Rainer
478,183
Not a real person
San Diego, CA

There's a service that I read about that will let you record your phone conversation and then it converts it into text and sends it to all parties so that you have a written record. Pretty cool.

Best wishes for health, happiness, peace, and prosperity.

Jan 03, 2009 04:00 PM #11
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Rainmaker
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Dorie Dillard CRS GRI ABR

Serving Buyers & Sellers in NW Austin Real Estate
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