Customer Satisfaction is Still Alive and Well Today!

By
Real Estate Broker/Owner with M & M Realty of Brevard Inc. BK629999

Bailey the BoxerWell, I was back at the pet store today, looking for another bag of dog food for my boxer, Bailey.  At the beginning of the month I bought a 40 lb bag from another store, after I broke a bag all over the floor of the store.  It wasn't a pretty sight.

My boxer has a very sensitive stomach and once I find the proper organic food for him, I stay with it.  But, after a short period of time, it seems that they discontinue making that kind.  I don't know why, but they do. So, the most recent bag I bought was the closest thing I could find to what Bailey used to eat. But, it made him sick.

So, I was headed into a different pet store, Pet Supermarket, to find a dry food with no animal by products in it, and no dried beet pulp. I had previously narrowed down the brands and I knew that I would only be reviewing the labels of a couple of different brands.

I wasn't in the store for 2 minutes, before an employee asked if he could help me.  I told him I wanted a holistic/organic dry food and if he could just show me what they had, then I would read the labels myself.  The employee, Lee, walked me through the bags of food, and read each label with me.  He was very patient with me.  We spent 20 minutes reading labels.

I picked an organic brand.  And then Lee told me, if this food does not agree with your dog, within 10 days of purchasing it, bring the unused portion back, and we will exchange it for something else.  Well, I was tickled.  This was perfect for me, as my dog cannot eat many types of food.

Often times I find that stores today have forgotten that the customer is supposed to be #1.

I walked out of the store feeling satisfied.  The customer service I was provided was A+.  And, their customer satisfaction policy obviously was A+ also. It was nice and refreshing switch from some of the stores we visited over the holidays!

Hopefully, Bailey is 100% satisfied also!

Sandy Shores Melbourne FL Realtor

This article is authored by Sandy Shores, Melbourne FL REALTOR.

South Brevard County, Florida Space Coast.


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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I hope you took the opportunity to give him a business card and let him know if he or anyone he sends to you will be given the same A+ customer service if they come your way.  I hope you find a great food for your pup there too.

Dec 27, 2008 07:44 AM #1
Rainmaker
627,617
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Sandy, This is a great story about customer service!  It sounds like a wonderful store.  I hope little Bailey likes it too!

At least you made it out of the store without spilling 1/2 the bag on the floor LOL --- maybe that store called all the other pet stores: JUST TO BE SURE that someone helped you the next time you came in! HAHAHAHAHAHAHAHAHAHAHAHA!!!!

Dec 27, 2008 07:45 AM #2
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hey Tammy, I gave him a pen and a magnetic 2009 calendar.  Great reminder - thanks and have a great day!

Dec 27, 2008 07:45 AM #3
Rainmaker
655,882
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Let's hope the new food does the trick. Hard to pick out pet foods isn't it.

Dec 27, 2008 11:03 AM #4
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Mary, You know, it's funny, because I was thinking, how am I going to get out of this place with the food still in the bag? So I bought the 15 lb bag instead.  I bet the other store did call this store -'watch out for that crazy lady that breaks the bags open all over the floor - don't let her touch anything by herself' - you're probably right! 

Dec 28, 2008 02:09 AM #5
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Bob and Carolin, I will know in a week or so if this one does the trick. Thanks for stopping by.

Dec 28, 2008 02:14 AM #6
Rainmaker
917,576
Ann Hayden
Berkshire Hathaway HomeServices Select Properties-St. Louis Missouri - Chesterfield, MO
SelectAnn.com

Sandy,

Awww...poor Bailey.  Items being discontinued can be such a pain.  I hope this one works out for you and Bailey.

Ann

Dec 28, 2008 02:13 PM #7
Rainmaker
184,721
Debra Kukulski, Broker Associate
RE/MAX Unlimited Northwest - Cary, IL
SRES;SFR,CDPE;GRI;ABR;e-PRO Realtor, Northern IL

I hope all works out for you two:-)   It is so nice to get good customer service in return, especially when you spend your career giving it to others!

Dec 28, 2008 11:35 PM #8
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hey Ann, He has such a sensitive stomach - I am very cautious about what I feed him.

Dec 29, 2008 01:19 AM #9
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Debra, So true, We try to do the best we can.  It just seems that when you go to a store somewhere, you don't always find the level of customer service you did years ago - things have changed.

Dec 29, 2008 01:20 AM #10
Rainmaker
917,576
Ann Hayden
Berkshire Hathaway HomeServices Select Properties-St. Louis Missouri - Chesterfield, MO
SelectAnn.com

Sandy,

I hope it all works out for Bailey and you.

Ann

Dec 31, 2008 10:05 AM #11
Rainer
141,858
Tanya Venable
Orlando, FL
SEO, Mobile SEO, and Internet Marketing Consultant

Sandy, so glad you have a great experience to share. Too may times the customer service experience is so-so or poor. I really believe in giving and getting excellent customer service. Happy New Year. I hope Baily is happy with what you got him.

Dec 31, 2008 10:44 AM #12
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Ann, Bailey seems to be enjoying his new food so far. So that's great!  Have a good day!

Jan 02, 2009 02:59 AM #13
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Tanya, I agree, that today customer service seems to be lacking in some environments. Bailey keeps heading out to the bag of food that I just bought him to get a sniff of it...he seems to be happy with it.  Have a wonderful New Year!

Jan 02, 2009 03:00 AM #14
Rainmaker
917,576
Ann Hayden
Berkshire Hathaway HomeServices Select Properties-St. Louis Missouri - Chesterfield, MO
SelectAnn.com

Sandy,

Give Bailey a nice belly rub from Missouri.  I love dogs.

Have a fabulous Friday!

Ann

Jan 02, 2009 09:31 AM #15
Rainmaker
184,721
Debra Kukulski, Broker Associate
RE/MAX Unlimited Northwest - Cary, IL
SRES;SFR,CDPE;GRI;ABR;e-PRO Realtor, Northern IL

Hi Sandy...I am so glad this all worked out for you and Bailey:-) Good service sure feels good to give and to receive!

Mar 12, 2009 01:28 AM #16
Rainmaker
671,701
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Debra, I love the experience of good service when I go somewhere.  Bailey is happy with his new food.

Mar 18, 2009 08:27 AM #17
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Rainmaker
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Sandy Shores FL Realtor®, Melbourne Real Estate

Brevard County Real Estate, Florida's Space Coast
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