Well, I was back at the pet store today, looking for another bag of dog food for my boxer, Bailey. At the beginning of the month I bought a 40 lb bag from another store, after I broke a bag all over the floor of the store. It wasn't a pretty sight.
My boxer has a very sensitive stomach and once I find the proper organic food for him, I stay with it. But, after a short period of time, it seems that they discontinue making that kind. I don't know why, but they do. So, the most recent bag I bought was the closest thing I could find to what Bailey used to eat. But, it made him sick.
So, I was headed into a different pet store, Pet Supermarket, to find a dry food with no animal by products in it, and no dried beet pulp. I had previously narrowed down the brands and I knew that I would only be reviewing the labels of a couple of different brands.
I wasn't in the store for 2 minutes, before an employee asked if he could help me. I told him I wanted a holistic/organic dry food and if he could just show me what they had, then I would read the labels myself. The employee, Lee, walked me through the bags of food, and read each label with me. He was very patient with me. We spent 20 minutes reading labels.
I picked an organic brand. And then Lee told me, if this food does not agree with your dog, within 10 days of purchasing it, bring the unused portion back, and we will exchange it for something else. Well, I was tickled. This was perfect for me, as my dog cannot eat many types of food.
Often times I find that stores today have forgotten that the customer is supposed to be #1.
I walked out of the store feeling satisfied. The customer service I was provided was A+. And, their customer satisfaction policy obviously was A+ also. It was nice and refreshing switch from some of the stores we visited over the holidays!
Hopefully, Bailey is 100% satisfied also!
This article is authored by Sandy Shores, Melbourne FL REALTOR.