Phrases Commonly Uttered By “The Perfect Staging Client”

By
Home Stager with Prudential Ambassador / Ross Designs, LLC

I had the pleasure of Staging an Owner Occupied home this last weekend with the quintessential "perfect Staging client". It has been awhile since I worked with one and I was pleasantly reminded of what phrases are typically used by a "perfect Staging client". 

The "perfect Staging client" experience began with the appointment setting phone call. The referring agent and I have a great set up - he texts my cell phone with the latest client's contact info, I call the client to schedule the appointment, I text the agent back with the appointment time, then I conduct the Staging appointment and email him a follow up report. It works like clockwork.

So I called the "perfect Staging client" and we scheduled our appointment for a couple of days later. He said (perfect Staging client phrase #1), "The sooner you can get here the better. I will be ready to do whatever you say when you get here." 

Awesome!  I love it when people are excited for their Staging appointment. I especially love it when it sounds like they have no opinions. I REALLY love it when the client is a single guy; not because I am looking for a date (not anymore, happily married!) but because the single guy usually graciously accepts décor tips from a female. Not to sound stereotypical, but often the bachelor KNOWS that his house looks like a bachelor pad and is happy to make changes, especially with a female in the know to hold his hand through the process. 

Staging Saturday arrives and I get there and see that the bachelor has some nice décor items and a few that are probably best stashed away for selling. He says again (perfect Staging Client phrase #2), "Come on in and do your thing. I will do whatever you want me to do."  After a quick tour of the joint I ask how he would feel about moving some furniture from the crowded dining room and re-purposing some in the empty bedrooms. (Perfect Staging client phrase #3), "You're the boss." Yes!  I really love that title :-) 

For a brief time I let him do some of the heavy lifting and went about my business re-arranging and clearing accessories in the living room/dining room/kitchen areas. He came back to the space where I had been working and said (perfect Staging client phrase #4), "Wow, you sure work fast. You're like hell on wheels!"  I realize that wouldn't always be a compliment, but from this gentleman I believe it was. 

After some work on the main level, I ask how he would feel about re-arranging the family room in the lower level. (Perfect Staging client phrase #5), "If you think it will help, sure. I'll do it!." 

Awesome again!  In less than two hours we had re-arranged just about every room in the house and there were only a few items that the client would have to address on his own time (switch out a weathered light fixture, repaint a wall). I can safely say that house went from bachelor pad mish-mash to pulled-together family home in a very short amount of time. The success was due in large part to the "perfect Staging client's" positive attitude toward change and wanting to do whatever he could (within reason) to help make his home more marketable. That agent will have a great seller to work with and as a result will probably have a great selling success!

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Ross Designs Is Omaha's Full Service Home Staging Company, Dedicated To Supporting The Real Estate Industry!

 Omaha Area Board of Realtors (OABR) and Women's Council Of Realtors (WCR) Affiliate Member. 

Incorporated in 2004, Ross Designs stages 150-200 homes every year. Owner Occupied and Vacant Staging Programs, Color Consultations for Existing and New Construction, Holiday Decor Design and Implementation, and Odor Removal Services.

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Comments (12)

Lori Kim Polk
Premiere Home Staging : Home Staging Services - Roseville, CA
Home Stager - Roseville, Sacramento

Tory.. great post. It really does make a difference when the client is on board and has faith in our decisions. Glad it worked out well for you.

Dec 29, 2008 12:44 PM
Tori Lynn Wallitsch
Prudential Ambassador / Ross Designs, LLC - Omaha, NE

Thanks Lori!

Dec 29, 2008 01:06 PM
Ginger Foust
Certified Staging Professional - Oakhurst, CA
Home Stager Oakhurst CA, Dream Interior Redesign & Staging

Tori, like you said...these folks are the best and in my experience theirs are the houses that sell the fastest.  SMART man!  Congratulations, now you need to ask him if he has any more bachelor friends that need the same services from you.

 

Dec 29, 2008 02:45 PM
Cathy Lee
CL Design Services Home Staging - Danville, CA
ASP, IAHSP, RESA Danville, CA

Teamwork makes the process so much more fun!  Great post.  Happy New Year Tori.   

Dec 29, 2008 04:40 PM
Michele Hess
Simply Staged Inc. - Rockford, IL
Home Stager Rockford - Simply Staged Inc

Don't you just love jobs like that!  I have found them more and more common as home staging knowledge increases on the part of the sellers.  I think Cathy Lee said it beautifully - "Teamwork makes the process so much more fun!"  Continued success Tori!

Dec 29, 2008 08:38 PM
Wendy Timmons
Move Home Realty - Temecula, CA
Temecula Realtor

Great post, great client!! We all need a few more of those  :)

Dec 30, 2008 01:00 AM
Tori Lynn Wallitsch
Prudential Ambassador / Ross Designs, LLC - Omaha, NE

Joyce - thanks for reading! Look forward to hearing from you again.

Ginger - you're right; I hadn't thought about asking him for other referrals.

David - Always proud to be a part of your team.

Cathy & Michelle - Teamwork DOES make the whole process go more smoothly. Everyone wins that way.

Wendy - Here's to a fabulous 2009!

Dec 30, 2008 01:31 AM
Lori Donegan
Ready 2 Stage - Cleveland, TN

Great story!  I kept waiting for the catch, but luckily there wasn't one.  I only need a few of those for encouragement.  

Dec 30, 2008 05:47 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Tori ~ I too was afraid there was going to be a "catch" to the story .. hope it's that it SOLD quickly!  We'd love to see some photos of this transformation too!

Dec 30, 2008 06:16 AM
Erin McGinnis
Picture it SOLD! Home Staging - Novato, CA
Marin Home Stager Staging

Love those clients your describe! I always think it's so interesting when some clients - who hire us for our expertise - think they know so much better! I'm happy to work with people and listen to their ideas of course, but you have to wonder - why did they hire someone else to do it if they think they are the expert!

Dec 30, 2008 10:31 AM
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"

Bachelors can be the easiest or the pickiest, depending.  I've had some real perfectionist that really take pride in their homes.  I think that's so cool that they do!

Jan 09, 2009 03:12 PM