The most important part of a business is satisfying the customer, which means customer service should come first. You can offer a FREE CMA like I do at www.bocaexecutive.com. But unless you get some of those customers to come back to you, your business will not sustain itself. Good customers means getting them to return and sending them away satisfied with your services. If you are a good salesman you can sell anything once but unless you create a relationship with that client in the future your business will suffer. May I recommend answering your phones, do not make promises you can not keep, Listen to your customers need, deal with complaints, be knowledgeable, informative, and courteous. When these steps are followed you will automatially createa relationship with your clients that will reassure your future business plans.
Renee Straubinger
561-889-4722
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