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Realtor.com - soon to be just 3 years behind the rest of web 2.0

By
Real Estate Agent with Windermere Real Estate 11741

Some days Web 2.0 is female dog, haha.

Realtor.com just released on their site that you can pull house values, nice!  Oh wait, you click on a state and a little pop-up bubble tells you the average sales price for the whole state, well that doesn't help.

A few months back I met with a Realtor.com rep, and from our discussion it sounded like setting up Realtor.com on doing a Zillow/CyberHomes/Trulia type of system was just still a little TOO controversial, the excuse was that Realtor.com should invite people to call agents to engage in direct discussion.  I understand that, however guess what happens when people don't get the full answer they're looking for right away when researching online?  They go somewhere else.  Until Realtor.com can spit out a value much like Zillow it will never be able to compete, because people looking online want instant results.

Ok so then the argument comes up, that would steal one of our services away that we the agent provide.  Actually it wouldn't, you know why?  People will still call you, and guess what?  You won't have to do such an in-depth CMA!!  You can get to providing them much more worthy services such as staging, showing advice, marketing plans, etc. 

I do presentations for our local Realtor's association on websites, and while Realtor.com is the single largest traffic site on the web, our competitors as a single group (Trulia, Zillow, Dothomes, AOL, Yahoo) blow Realtor.com and it's entire Move.com network out of the water in monthly traffic figures by millions of visitors. 

That spins onto another topic that personally upsets me, agent ranking sites.  There isn't a single one that's run by NAR or any level of Realtor association, so what happens?  3rd party companies come in, get filled up with negative posts that you cannot challenge and are out there forever.  Realtors seemed to take a hands-off approach because they don't want to hurt anybodies feelings and now they're finding their names stuck on websites with a 1 out 5 rating calling them a slime-ball and there's not a thing they can do about it.

Web 2.0 is passing us by, online consumers want interactive sites with instant results, yet our association in general seems to be stuck in past, insisting that it's best if consumers wait until "we" call them back or email them back.  Sigh....

Martin E. Kalisker, Esq.
Natick, MA
Real Estate Law From A Practical Perspective

It seems that Realtor.com is just a launching board for finding out the listings and then jumping to another site to do additional research.  I don't agree that Realtor.com should be like Zillow or Trulia.  These sites are not transparent in how they are valuing homes and make the lives of honest realtors tougher than it should be.  Buyers tend to place too much reliance on Zillow pricing and I can always tell who has done their research, and who is relying on Zillow pricing when I see offers coming in.  There are just too many instances where the raw data that Zillow uses is incorrect - i.e. number of rooms, square footage, amenities, etc, for this information to be reliable.

Jan 06, 2009 09:45 AM
Brint Wahlberg
Windermere Real Estate - Missoula, MT
The Wahlberg Team

Sure, and that's where Realtor.com could really become useful, it could use MLS information to create much more accurate values.  People would turn away from inaccurate sites like Zillow and go with more reliable numbers provided from our MLS information.  Yet, it seems that most of our leadership does not want to do this, and I think they're missing the boat.

Jan 06, 2009 09:48 AM
David Wang
Prudential California Realty - Millbrae, CA
Prudential | 650.504.8190

Brint, I agree that the entire industry is behind the times.  my clients tend to be younger and they are disappointed in what we have to offer.  One has joked that its amazing that I know how to text because agents seem to want to call for everything. 

Jan 06, 2009 09:50 AM
Mara Hawks
First Realty Auburn - Auburn, AL
Inactive-2012 REALTOR - Homes for Sale Auburn Real Estate, AL

I thought it was because I lived in a smaller town...a lot of agents here don't feel pressured to be online...and only this year have gotten better about emailing and getting (now static) websites up...it pays to be tuned in...I'm glad I found Active Rain when I did---it's taught me so much and saved my business in 2008. Thanks for your post.

Jan 06, 2009 10:12 AM
Nate Rowe
Oakstone Properties, Homes in Richmond VA - Richmond, VA
Realtor, Homes in Richmond VA

Great post.  Most associations are behind.  Good luck in 2009.

Jan 06, 2009 10:20 AM
real estate real estate
Providence, RI

Interesting article. I think I visited realtor.com only less than 5 times. Not useful at all. I think nobody really cares about the website from NAR management team.

Jan 06, 2009 12:13 PM
Sasha Miletic - Windsor Real Estate
RE/MAX Preferred Realty Ltd. - Windsor, ON

Hi Brint, Thanks for sharing. Keep posting best.

Best - Sash

Jan 06, 2009 10:24 PM