Customer Service

By
Real Estate Agent with Exit Realty Seaside

How do you define  ? Generally I judge customer service on a few specific entities.  First of all the person should show genuine interest in my needs giving me some options ans selections.

I think that most of us can tell the difference between a person who is interested in your request and not their own agenda.

Secondly I want the person   me to have knowledge about the product that I am interested in or at least be willing to expeditiously provide the information that I need.

Honesty and courtesey is a quality that I expect in customer service.

Recently I was getting bids on a personal project and asked the bidder several questions concerning his expertise; apparently he did not like my questions and gave me a disrespectful answer. Consequently I did not use his service.

It does not cost anything to be polite.

 

Comments (4)

Brian Burke
Kenna Real Estate - Lone Tree, CO
Broker & Advising Expert-Denver Luxury Real Estate

Oh Shirley, this is a sore subject with me right now. I am dealing with a customer service nightmare with a car dealership! (shaking head). Yesterday I ended up dropping the car off - apparently they sold me a lemon. And each time we have gone in there, they make us wait for hours. So, I totally agree with you. Plus, don't try to butter me up. If there are problems get them fixed asap. ~Rita

Jan 08, 2009 06:13 AM
Erika Rogers
Red Rock Real Estate ~ Southern Utah's Largest Independent Brokerage - Saint George, UT
St George Utah Real Estate & Relocation Specialist

Common courtesy goes a long way in my book.  I don't expect everyone to be experts but I would like the truth, if they don't have a truthful correct answer for me, say so.  Then they should try to get me the answer as soon as possible.  It's all about customer service, from start to finish!

Jan 08, 2009 06:45 AM
Anonymous
shirley redford

Didn't realize how many typos I had in this entry.  Great that you got the gest of it.  I was getting a bid from a builder and he shot me a "smart a .." answer???? Duh in this market who needs it!

Jan 08, 2009 09:09 AM
#3
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

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