The Great Brinks Job

By
Home Inspector with Safe@Home Inspections, LLC in SE Washington 215

One of the most aggravating  things to me as a home inspector is to see other inspectors selling their clint info.  Just so everybody is clear, I think it is wrong and can't think of any exceptions.

I am a Certified ASHI member, so I'll quote their code of ethics - NACHI and NAHI are similar:

2.C. Inspectors shall not disclose inspection results or client information without client approval.

What I have a hard time reconciling is how an inspector can accept that condition of ethics (which is just common sense) and then turn around and give the client's information to a compnay like Brinks Security.

For those of you that don't know, Brinks will offer the home inspector a 90 Day Limited Structural and Mechanical Warranty to give to clients and a "free" alarm system inspection - their quote, "This program gives an inspection company two value added services that can significantly improve its business."

Essentially, they want to buy my client information with a promise of being more competitive in the marketplace.  That's an improvement over the origianal offer of $15.00 per qualified lead (that was back in 2005 or 2006).  I don't think that is ethical.

UPDATE:  I just got off the phone with Brinks - According to their account rep, they still offer the $15.00 fee.  It's the inspector's choice - warranty or fee.

Now Dish Network has chimed in - a company I especially dislike since they do not seem to honor the do-not-call list.  They are doing it as part of an affiliate program.  That would seem to violate this provision:

1.E. Inspectors shall not accept compensation, directly or indirectly, for recommending contractors, services, or products to inspection clients or other parties having an interest in inspected properties.

Dish is not an approved service provider of any of the HI organizations that I am aware of but rather an affiliate marketing opportunity for less scrupulous inspectors.

So, my question to you is:  What do the Realtors think?  Am I being unduly prissy about my client info?  Do you want your home inspector offerring these "services" to your clients?

Let me know....

Comments (7)

x Bye Bye
x - Bay Minette, AL
Delete Account

Paul - I know about the Brinks deal and have offered it to my clients only with prior written and signed approval by them.  I would, like you, never release client information without their signed approval - it is not good business.  Not to mention unethical.

Jan 15, 2009 03:01 AM
Steve Graham
Inactive - Atlanta, GA

I think you should adhere to the code of ethics. If it is allowed with customer consent, and the customer stands to benefit in some form, then it can be beneficial through extra savings.

Jan 15, 2009 03:07 AM
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

When I recommend a home inspector, it's because they do a great job of watching out for my clients interests and giving them all of the information they could want about the propery.  I would not call back anyone who took that opportunity to cross-sell my buyer on some other service.  Just my .02.

Jan 15, 2009 04:52 AM
Paul Duffau
Safe@Home Inspections, LLC in SE Washington - Asotin, WA
Caring for People, Educating about Homes

Brian,

I can understand your position but I think that even with a signed statement, there are concerns.  I have limited time to work with a client and I like to stay as focused on the property and the clients needs as possible.

Maybe I lack a "salesman" gene but it feels as though I would be selling out my client and abusing the referrer's trust - often an agent or previous client, sometimes a lawyer. 

I wonder how many clients would sign the release if they were told the inspecotr stood to gain financially from it? 

 

Jan 15, 2009 05:01 AM
Paul Duffau
Safe@Home Inspections, LLC in SE Washington - Asotin, WA
Caring for People, Educating about Homes

Thanks Lisa.  Your .02 worth is always welcome.

You sound like many of my agents - I've tried hard to associate with quality Realtors and it just drives me nuts when I see inspector business practices that call all of us into question.

Jan 15, 2009 05:07 AM
x Bye Bye
x - Bay Minette, AL
Delete Account

Paul - I am sorry I did not mean I make any money off of the Brinks deal and I simple let them know about it and will contact them if my clients ask.

Jan 15, 2009 08:14 AM
Paul Duffau
Safe@Home Inspections, LLC in SE Washington - Asotin, WA
Caring for People, Educating about Homes

Brian - gotcha - and I wasn't casting aspersions at you (at least, I didn't mean to be!)

I just dont' like the practice and I don't care for the ASHI's and NAHI's and NACHI's encouraging it.

Jan 15, 2009 08:26 AM

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