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YOU as a Product! (The four P's of marketing YOU!)

By
Real Estate Agent with Jane Haas Photography
Now, i'm sure we all know the four P's of marketing:
Product
Price
Placement
Promotion
Now, most of us use this method to promote listings, but how many actually use this formula for self-marketing? 
Lets take a peek at product YOU!  Maybe this will get your gears going!
You - The Product.
  • How can you improve quality?
  • Have any new products or upgrades lately?
  • How do you provide better service and support?
  • Do you have a warrantee?
  • Are you a bundled product?  ;)
You - The Price.
  • Cuts costs?  Reduce prices?  AACK!  (there's that commission thing again)
  • Do you offer discounts for quantity or loyalty? 
  • Do you offer better terms? 
  • Are you low risk?
  • Maybe if you made a list of what it costs you - out of pocket, to market a property + the cost of your company to market the property - and the fact that you do not get paid unless it sells = could that make a happy customer?
You - Placement.
  • How do you reach out to prospective customers?
  • What is your image?
  • Who is your target market?
  • Do you just generally reach out to geographic areas, blindly?
  • How to you reach new groups of customers?
  • How do you sell yourself on the web?
  • Do you ask where people have heard about you - and track it?
You - Promotion.
  • How can you improve the quantity and/or quality of leads through direct response ads, trade shows, websites, newsletters, e-newsletters, direct mail, brochures, letters, etc?
  • Can you update and polish your image by upgrading your business card, letterhead, website, or other materials?
  • Is there any way to raise the power of your ads and marketing materials?
  • How about writing letters that create high involvement?
  • Is there anyway to diagnose your style issues - to make sure you are reaching a maximum audience?
Some things to consider adding to your ads and marketing/promotional materials: 
  • Toll-free telephone/fax numbers
  • Website Address
  • E-mail Address
  • Free offers
  • Give them a reason to contact you!
  • Publicity (media coverage of some type usually tends to generate leads - how can you get this?)
And here's a question for you:  How old is the picture on your marketing materials?  Are all of your materials (area info included) up to date with all the correct phone numbers?  I see area info in really ugly BW photocopies that look like they are from the 1970s!  And they have the wrong area code! lol  But the thing that makes me chuckle the most is when I get mailings with a photo that has GOT to be from Glamour Shots (or something similar) and looks NOTHING like the agent!  I sometimes wonder what decade the photo is from!  ;)
But seriously.  I think most of us really do spend soooo much time marketing properties that we slack off on marketing ourselves.  I'm sure there are many things that agents can do to promote their selves that are free too - just be creative! 
What type of marketing has gotten you the highest response rate?  Does anyone cold-call anymore - and find it succesful?
Obviously, this does not apply only to realtors! 
Jane E. Haas
Jane Haas Photography - Davenport, FL
Well, the thing with the web is to figure out what people will use in keyword searches so your website will come up everytime.  Do a search on your own, pretend you are a buyer or seller in your area... what keywords will you use to search?  Write them down and use them in your keywords area on your website so the robots search them!
May 12, 2007 07:00 PM
Ann Guy
NA - Allentown, PA

I one saw a picture of an LO that I swear was her HS graduation picture (she was in her mid-40's). 

Good post, Jane 

May 14, 2007 09:51 AM
Jane E. Haas
Jane Haas Photography - Davenport, FL
Haha, I just saw a picture of a property listing, well, here, you tell me what you think this says about the agent...
This is listed for $900,000:
house
May 14, 2007 10:02 AM
Chris Hendricks
Walnut Creek, CA
Nice.  Over the years I interviewed and hired hundreds of sales candidates.  I always asked them, eventually, the old "features versus benefits" question but with a twist-- I made THEM the product.  Since they knew themselves better than anyone, they should be able to "sell" themselves, enthusiastically, and make it relevant for me as a "buyer" of their skills.  Your post reminds us all to do the same thing in our marketing materials!
May 14, 2007 10:53 AM
Ken Kirkpatrick
Kirkpatrick, Sale & Rental Management - Killeen, TX

As we get older we for get the fundamentals. and everyone looks older to but us. Its time for a new pic.

Ken

May 17, 2007 08:53 AM
Meg Stewart
Reliable Appraisal - Frisco, TX
Appraiser-Frisco, Texas

Jane.  Great post.  We all personally become a "brand" over time... 

-Meg

May 17, 2007 02:36 PM
Kathleen Lordbock
Keller Williams Realty Professionals - Baxter, MN
Keller Williams Realty Professionals

Oh I'm bundled all right -  but I looked better in the 70's -glamour shots - great idea.

 

LOL 

Great post for all  of us no matter what we do for a living. If they don't like me - they won't hire me - if they can't find me or don't know what I do - I will be very lonely and broke.

May 18, 2007 02:42 PM
Kevin Raymund Lao Jacinto
Coldwell Banker Pioneer Real Estate - Moreno Valley, CA
good post !
May 20, 2007 08:46 AM
J Perrin Cornell
Coldwell Banker Cascade Real Estate - Wenatchee, WA
Broker, ABR, VAMRES
Good post... I have always been a proponent of the seven P's... Proper Prior Planning Prevents P--s Poor Performance.
May 21, 2007 02:41 AM
Dianne Barody
Century 21 AmeriSouth Realty - Pensacola, FL
Pensacola Florida Real Estate
Hello Jane,  you got me. I am one of those agents with a 10 year photo...guess it is time for a change. Haha!!!! At least my hair is the same
May 21, 2007 05:26 AM
Chuck Willman
Chuck Willman - Alpine, UT
NewHouseUtah.com
I'm a bit late to this article... so glad this site has a search engine. Great post.
Sep 07, 2007 05:06 AM
Rosemary Brooks
BMC Real Estate - 209-910-3706 - Stockton, CA
The Mother & Daughter Realty Team
I like that give them a reason to contact you.  Thanks great blog.  Bookmarked.
Sep 11, 2007 04:36 AM
Jane E. Haas
Jane Haas Photography - Davenport, FL
I think this is all more important now than ever, given the media seems to be hell bent on telling people they will sell their homes if they drop the realtors.  We have to be experts in this market more now, than ever!  Don't be afraid to say all the things you do, no matter how small it is - everything takes time to complete, time that most homeowners don't have.  We need to keep up on the mortgage market and which companies are going under - thereby rendering pre-approvals through them useless.  How many FSBOs would know that or think to ask how current the pre-approval is?  Don't give away all those secrets to homeowners, but it's just something you should know and advise them of when going on the presentation or even when working with your buyers.  You have to let them know your worth, the reason they need you, the reason you are getting paid.  Just as everyone else does at their work!  I think too many people look at real estate as a hobby, instead of a career.  Change their mind!
Sep 11, 2007 04:52 AM
Gary J. Rocks
Juba Team Realty - Jefferson Township, NJ

Jane

Good post! Some very sound advise. I currently cold call and love it, it takes awhile to get your act down but once you do it is a great way to prospect.

I liked your comment on the age old photo's, if your going to lie about what you look like what else are you going to lie about?

Sep 11, 2007 05:20 AM
Tammy Stone
Prudential Preferred Realtors - Grand Rapids, MI
"Eco-Green" Agent in West Michigan
You must have taken a marketing course in school.  I remember all those things and have made them apart of my business plan.  Thanks for the reminders.  Don't forget to start out with the vision and what you want first!
Sep 11, 2007 05:32 AM
Mike Klijanowicz
Cummings & Co. Realtors - Perry Hall, MD
Associate Broker @ Cummings & Co. Realtors
I agree, we ALL need to make more time for ourselves!
Sep 12, 2007 04:15 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth
Jane, in advertising I would definitely agree with you to offer something free. It's a hook to get them to respond. Also, differentiating yourself from other Realtors as far as your service is key too. Getting feedback about where people heard about you is a brilliant idea. Why don't we all ask that one?
Nov 19, 2007 10:36 AM
Chris and Maria Jeantet
Shasta Living Real Estate - Redding, CA
Top Realtors in Redding CA
Wow Jane, you wrote this so long ago, and we still refer to it ALL the time, just wanted to thank you for working hard on this post.
Nov 19, 2007 10:39 AM
Marsha Cleaveland
No longer in the sales business - Glendale, AZ
GRI, AHWD, CNE
Thanks for taking the fundamentals and applying them again in a new perspective.  I'll make some changes and upgrades as a result of your clear presentation.
Nov 20, 2007 12:42 AM
Jane E. Haas
Jane Haas Photography - Davenport, FL
I"m glad everyone still refers to it!  It really is a basic plan that never goes out of style!  So important too in this type of crazy market!
Nov 20, 2007 09:03 AM