Today I had an appointment to meet a client at the office. I had sold them a home in the past and they had decided to move to a Seniors Community. I had already been by the home to admire the updates and care of their home and to discuss the current value. They had discovered the Senor's community by chance a week ago and had just fallen in love. We met to sign the listing papers and I had lined up 7 homes that met their criteria to show. at their request.
Prior to our meeting I had taken my car to the car wash, got cold bottle water in a cooler to hand out, made appointments on the homes, put togehter my buyer's book for them with information on the homes, order of home visits, past history of each home researched and presented, etc. All spiffed up and ready to work. Appointment time and I'm set to show and have a fun filled day.
I hand my clients the information book and begin to discuss our tour today. A pause comes. Well, yesterday we went to the community to drive around again and stopped by the sales office. We fell in love with a spec home that they offered us a heck of a deal so we put a contract down on the home that is contingent upon the sale of our current home. They said they had told the rep that they wanted their Realtor involved as they wanted represention. No surprise when the salesperson responded that they have come without a Realtor introducing them and this would not be possible to engage my services. End of story they signed and left. The clients expressed their regrets but did not need to look at homes.
Now the fact that they went without me after we had agreed on a time that I would show and I had suggested the day before is another blog. Also the conversation I could have with the on-site sales person would make good for a post as well. I happily finished getting their home listing papers complete and will work hard to get their property sold.
Now here I am with the remainder of the day left dressed to work and that is just what I decided to do. I retrieved open house signs, some notecards and laptop and held a vacant home that I have listed open. I wrote notecards to past clients between the people who came to visit. I had several tire kickers and at least one possible future buyer opportunity. I also had a couple of neighborhood curious stop by and hopefully planted the seed for future listing opportunities as well.
I had a choice. Go sulk or take advantage of time available to do business generating activity and make a seller happy as well. Is there a lesson learned? Probably not. I had told my clients that I would need to accompany them to show the properties. They honestly just found that they had time on a day they thought was booked out and decided to take a drive in their new dream area. They got caught up in the moment and did not intentionally try to eliminate my services, I know this as I have a very good relationship with them. This just happens and I know that being resilientafter disappointment will keep me focused on positive results rather than dragged down. Choose to be proactive. Also by being professional in the moment should the spec sale fall out I still may have opportunity to show them preown homes and still assist them on a purchase. You have to look beyond the clouds to see the sunshine.