All Dressed Up and No Where to Go

Real Estate Agent with Keller Williams Realty

Today I had an appointment to meet a client at the office.  I had sold them a home in the past and they had decided to move to a Seniors Community.  I had already been by the home to admire the updates and care of their home and to discuss the current value.  They had discovered the Senor's community by chance a week ago and had just fallen in love.  We met to sign the listing papers and I had lined up 7 homes that met their criteria to show. at their request.

Prior to our meeting I had taken my car to the car wash, got cold bottle water in a cooler to hand out, made appointments on the homes, put togehter my buyer's book for them with information on the homes, order of home visits, past history of each home researched and presented, etc.  All spiffed up and ready to work.   Appointment time and I'm set to show and have a fun filled day.

I hand my clients the information book and begin to discuss our tour today.  A pause comes.  Well, yesterday we went to the community to drive around again and stopped by the sales office.  We fell in love with a spec home that they offered us a heck of a deal so we put a contract down on the home that is contingent upon the sale of our current home.  They said they had told the rep that they wanted their Realtor involved as they wanted represention.  No surprise when the salesperson responded that they have come without a Realtor introducing them and this would not be possible to engage my services.  End of story they signed and left.  The clients expressed their regrets but did not need to look at homes. 

Now the fact that they went without me after we had agreed on a time that I would show and I had suggested the day before is another blog.  Also the conversation I could have with the on-site sales person would make good for a post as well.  I happily finished getting their home listing papers complete and will work hard to get their property sold. 

Now here I am with the remainder of the day left dressed to work and that is just what I decided to do.  I retrieved open house signs, some notecards and laptop and held a vacant home that I have listed open.  I wrote notecards to past clients between the people who came to visit.  I had several tire kickers and at least one possible future buyer opportunity.  I also had a couple of neighborhood curious stop by and hopefully planted the seed for future listing opportunities as well. 

I had a choice.  Go sulk or take advantage of time available to do business generating activity and make a seller happy as well.  Is there a lesson learned?  Probably not.  I had told my clients that I would need to accompany them to show the properties.  They honestly just found that they had time on a day they thought was booked out and decided to take a drive in their new dream area.  They got caught up in the moment and did not intentionally try to eliminate my services, I know this as I have a very good relationship with them.  This just happens and I know that being resilientafter disappointment will keep me focused on positive results rather than dragged down.  Choose to be proactive.  Also by being professional in the moment should the spec sale fall out I still may have opportunity to show them preown homes and still assist them on a purchase.  You have to look beyond the clouds to see the sunshine.



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Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Connie, I thought you handled this very professionally and used your time well.

Jan 25, 2009 02:30 PM #1
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Congratulations on keeping your head (and your mouth closed!) I remember someone saying years ago when I was a newbie agent - the only time a Realtor is allowed to lie is when their client goes out and buys a house without them and you have to wish them good luck and say you understand.

Jan 25, 2009 02:36 PM #2
Jen Olson
First Weber Group Realtors - Marshfield, WI

Connie- I am so impressed at your ability to change your mindset.  I think your post serves as a great reminder to us all that no matter the circumstance, we have to always look for solutions.  Great post!

Jan 25, 2009 02:43 PM #3
Linda DeRusha
Coldwell Banker Advantage - Garner, NC
Broker/Realtor, ABR,ASP,CDPE


 I am sorry that you had this happen to you. I'm sure that anyone who has been in real estate for any length of time has had a similar experience, You win some, you lose some. I think you absolutely made the best of a bad situation.

Good for you--Linda

Jan 25, 2009 02:46 PM #4
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Unfortunately it happens -- it is never happy when it does however.All the best.

Jan 25, 2009 02:47 PM #5
Christina Jackson
Signature Mortgage - Chicago, IL

I know the feeling!  It's been times when I've set up a meeting with a client and 15 minutes after the apponiment time my client calls to say O can't make it!  Or sometimes we have lunch and learn presentations at our offce where each agent pays for lunch fpr each one of their anticipated guests and sometimes have the guests not show...I guess it's all in the business.

Jan 25, 2009 02:51 PM #6
Olga Diaz
Potter, Mng Broker, CRS, ASP, ePRO, ABR

Connie!  Great attitude!  Always a decision on our part how to act once this type of situation occurs.  It is a difficult scenario but your thougts are valid and we must look ahead positively instead of sticking in the negative.  Thanks for a great reminder.


Jan 25, 2009 03:12 PM #7
June Piper-Brandon
Houwzer Inc - Baltimore, MD
Piecing Dreams One Home at a Time

Congratulations on a good listing and more congratulations on keeping your head.  I had a seller list with me and then go to a new home development and fall in love and go under contract without me too.  I keep them on my sphere of influence long after they have sold and moved into their new home.  And, hopefully, when they have friends or family looking for a new home they'll think of me and give me a referral.

Jan 25, 2009 03:13 PM #8
Pat Tasker
Shorewest Realtors - Germantown, WI
Your Milwaukee Metro Area Agent (WI)

This happens soooo often....It happens so innocently.....they just thought they'd stop and look....They never knew it would be such a them without representation, and to YOUR pocketbook....

Congrats on being professional!

Jan 25, 2009 03:16 PM #9
Jason Neumann
Century 21 Assurance Realty Ltd. - Kelowna, BC
Realtor -

Connie, you took the proverbial lemon and made some yummy lemonade out of it.  Good for you for being a self starter and working on growing your business.  Be proud of yourself and I am sure good things are in store for you.  Take care and happy blogging!

Jan 25, 2009 06:36 PM #10
Caren Wallace
Premier Property Group LLC - Tualatin, OR
Portland Caren Real Estate

This is an example of the frustrations of our business!  The better example was how you handled it professional and kept your good realtionship with your clients!

Jan 25, 2009 10:06 PM #11
Kim Dean - McKinney, TX
Simply Texas Real Estate - Broker/Owner

Connie - nicely played, my friend. I believe in karma and the good you made of the day will come back around and reward you. Good luck on the new listing!

Jan 26, 2009 01:33 AM #12
Rob and Camille Di Maio
San Antonio Real Estate - Keller Williams Legacy - San Antonio, TX

When my husband and I lose out on something we were working on, we just say "Next!" and move on.  It really helps.

Jan 26, 2009 02:46 AM #13
Margaret Oscilia
Creative Concepts-Home Staging and Contracting, Salem Oregon - Salem, OR
Home Stager, Salem Oregon

Good for you on taking the high road and making the best of the day!  Hope the seeds you planted yesterday bloom into new business! 

Jan 26, 2009 03:37 AM #14
Equity Real Estate - Orem, UT


Thanks for sharing this experience.  Now I know what to do when/not if a situation like to comes my way.  Thanks

Jorge Sanchez

Jan 26, 2009 12:38 PM #15
Rebecca Anne Cole
PNC Mortgage - Timonium, MD

I have a lot of respect for your positive attitude and how you handled the situation.  Thanks for sharing your experience.

Jan 28, 2009 12:35 AM #16
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Connie Goodrich

CRS ABR (McKinney Realtor)Texas
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